
Contact Center Representative
19 hours ago
Job Title:
Contact Center Representative
Job Description:
A customer-focused professional with strong communication skills, able to effectively prioritize and manage time. Multitask across various systems and applications, analyze, isolate and resolve complex technical issues.
Key Responsibilities:
- Deliver exceptional customer service experience
- Engage with customers via email, chat, or phone
- Analyze and resolve complex technical issues
- Tailor communication style to different audiences
- Self-manage and work independently in a fast-paced environment
Requirements:
- Strong spoken and written English (C1 level)
- Minimum 1 year professional customer service experience
- Experience supporting customers via email, chat, or phone
- Able to work in a team and provide feedback
- Solution-driven and detail-oriented
Plus, but not required:
- Knowledge of Office software
- Experience with CRM tools or helpdesk software
- Typing speed of 40 WPM while chatting with customers
- Interest in sales and customer support
About the Role:
We prioritize our employees' safety and well-being. Our commitment to continuous employment ensures that we support those severely affected by the pandemic.
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