Contact Center Representative

19 hours ago


Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱350,000

Job Title:

Contact Center Representative

 

Job Description:

A customer-focused professional with strong communication skills, able to effectively prioritize and manage time. Multitask across various systems and applications, analyze, isolate and resolve complex technical issues.

Key Responsibilities:

  • Deliver exceptional customer service experience
  • Engage with customers via email, chat, or phone
  • Analyze and resolve complex technical issues
  • Tailor communication style to different audiences
  • Self-manage and work independently in a fast-paced environment

Requirements:

  • Strong spoken and written English (C1 level)
  • Minimum 1 year professional customer service experience
  • Experience supporting customers via email, chat, or phone
  • Able to work in a team and provide feedback
  • Solution-driven and detail-oriented

Plus, but not required:

  • Knowledge of Office software
  • Experience with CRM tools or helpdesk software
  • Typing speed of 40 WPM while chatting with customers
  • Interest in sales and customer support

About the Role:

We prioritize our employees' safety and well-being. Our commitment to continuous employment ensures that we support those severely affected by the pandemic.



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