Help Desk Technician

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000
Technical Support Specialist

The role of a Technical Support Specialist is crucial in providing assistance and troubleshooting support to clients across various industries. As a skilled and customer-focused individual, you will be responsible for responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary

Strong communication, problem-solving, and time management skills are essential for this role. Prior call center experience and a high-speed internet connection are also required.

Key Responsibilities:
  • Technical issue resolution
  • Customer support
  • Problem-solving
  • Time management

This is a challenging yet rewarding role that requires dedication and motivation. If you are a motivated and dedicated individual looking for a new opportunity, apply today.

Requirements:
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

As an equal-opportunity employer, we value diversity and inclusion and provide reasonable accommodation for qualified applicants or employees with disabilities unless such accommodation would cause undue hardship.

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