Help Desk Specialist

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeProblemSolving Full time ₱400,000 - ₱500,000
Technical I Job

We're seeking a skilled Technical I professional to join our team.

This role is ideal for individuals who enjoy problem-solving, troubleshooting, and providing exceptional customer service.

The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

In this role, you will be responsible for interacting with global remote work-at-home analysts via phone, email, instant message, etc. to understand their IT issues.

You will then troubleshoot, diagnose, and resolve these IT issues involving multiple systems, logging tickets for each call with clear, concise documentation of all actions performed in near real-time.

Maintaining a CSAT score of 98/10 based on user feedback is essential, as is maintaining an individual Service Level Objective of 90% minimum across all tickets regardless of Severity, with a maximum re-open rate of 10%.

You will also ensure that the technical knowledge base and technical documentations are kept current.

Key Responsibilities:
  • Interact with global remote work-at-home analysts via various communication channels.
  • Troubleshoot, diagnose, and resolve IT issues involving multiple systems.
  • Log tickets for each call with clear, concise documentation.
  • Maintain a high level of customer satisfaction.
  • Ensure the technical knowledge base is up-to-date.
Requirements:
  • Excellent communication skills (written and verbal).
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Proficiency in multiple system platforms.
  • Strong attention to detail.
Preferred Qualifications:
  • Bachelor's degree in Computer Science or related field.
  • Previous experience in technical support or IT.
  • Familiarity with industry-standard software and hardware.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Please submit your application, including your resume and cover letter, to [insert contact information].

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

  • Help Desk Specialist

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeSupport Full time $60,000 - $70,000

    Job SummaryOverviewWe are seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.The ideal candidate will have excellent communication skills, a strong understanding of technical concepts, and the ability to work in a...

  • Help Desk Specialist

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time ₱6,000 - ₱7,200

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional remote support to customers and ensuring prompt resolutions of technical issues.In this role, you will review, update,...

  • Strategic App Commercial Desk Leader

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeStrategic Full time ₱900,000 - ₱1,200,000

    Job Title: Strategic App Commercial Desk LeaderWe are seeking an experienced professional to oversee the strategy and vision for our App Commercial Desk.The ideal candidate will lead a team of App Commercial Desk Specialists, guiding them to achieve and exceed internal Key Performance Indicators (KPIs).This role requires strong leadership skills, with a...

  • Front Desk Support Specialist

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱3,999 - ₱5,995

    Job OverviewAs a Front Desk Support Specialist, you will be the primary point of contact for clients, providing a warm and welcoming presence via telephone. Your role will involve responding to incoming calls in a professional manner and determining the caller's needs to direct them to the relevant department or team member.Key Responsibilities:Respond...

  • Help Desk Technician

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000

    Technical Support SpecialistThe role of a Technical Support Specialist is crucial in providing assistance and troubleshooting support to clients across various industries. As a skilled and customer-focused individual, you will be responsible for responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding...

  • Help Desk Specialist

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱1,000,000 - ₱1,500,000

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service to our clients through various communication channels.The ideal candidate will have excellent communication and interpersonal skills, with the...

  • Help Desk Specialist

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time ₱18,000 - ₱24,000

    Technical Support RoleThis is a project-based opportunity to join as a highly motivated Technical Support professional.We are looking for someone with excellent communication, analytical, and problem-solving skills to provide outstanding customer service and support.Mandatory Prerequisites:A laptop/desktop meeting minimum specifications: Core i5 or higher,...

  • IT Infrastructure Specialist

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱500,000 - ₱700,000

    Job Title: IT Infrastructure SpecialistAs an IT infrastructure specialist, you will be responsible for providing expert technical support and assistance to end-users. This role involves troubleshooting and resolving hardware, software, and network-related issues in a timely and effective manner.The ideal candidate will possess a strong background in...

  • Help Desk Representative

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time ₱200,000 - ₱300,000

    Job TitleWe are seeking a Customer Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer service and support.Key Responsibilities• Deliver outstanding customer service via inbound calls, outbound calls, or through the internet.• Clarify customer requirements and provide resolution to routine...

  • Technical Support Specialist

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeSupport Full time ₱2,500,000 - ₱3,750,000

    Work as a skilled technical support professional in a fast-paced environment, providing timely and accurate assistance to clients.About the RoleThis is an opportunity for someone with excellent communication skills to excel in a role that involves resolving technical issues and improving customer satisfaction.The successful candidate will have experience...