Senior Installation Manager

About Us

We're a global partner to high-growth startups and dynamic companies, providing them with talented professionals from the comfort of their own homes.

About the Role

We're seeking an experienced Remote Project Coordinator to oversee, manage, and execute multiple projects involving low-voltage systems such as access control, surveillance cameras, burglar alarms, and network infrastructure installations. The ideal candidate will have extensive project management experience, technical proficiency in low voltage systems, and a strong construction background, particularly in managing installations within building environments. You will play a key role in coordinating project schedules, budgets, technical requirements, and client communications, while ensuring high-quality installations and services.

Responsibilities

• Oversee multiple projects involving access control, cameras, burglar alarm systems, and network installations from start to finish.
• Develop and manage project schedules, budgets, deliverables, and timelines. Prepare detailed proposals and estimates for current and upcoming projects.
• Collaborate with subcontractors, technicians, suppliers, and internal teams to ensure all stakeholders are aligned and projects are progressing as planned.
• Act as the main point of contact for clients throughout the project lifecycle, providing regular updates, addressing concerns, and resolving issues promptly.

Design & Technical Support

• Design layouts for access control systems, surveillance cameras, and other low-voltage systems using industry-standard tools such as Bluebeam and System Surveyor.
• Oversee the configuration, installation, and commissioning of systems including cameras, access control devices, burglar alarms, and networking equipment (e.g., Ubiquiti, Verkada, AXIS, ADC, Spot AI).
• Troubleshoot and resolve any technical issues related to system installation or equipment performance. Ensure systems are fully tested and operational prior to project completion.

Team & Ticket Coordination

• Manage service tickets for IRC, APS, and MAE contract services, providing support to other team members as needed during peak workload periods.
• Assign tasks to technicians and subcontractors, ensuring work is carried out professionally and efficiently while meeting project specifications.
• Monitor the team's progress, identify potential delays, and offer guidance on technical, logistical, and operational challenges to keep projects on track.

Administrative Tasks

• Coordinate and verify invoices from technicians and subcontractors for payment processing.
• Maintain accurate records of project documentation, client communications, equipment orders, and other essential project materials.
• Use project management tools (Zoho Desk/Projects) to update project statuses, track progress, and generate detailed progress reports for internal and client-facing use.

Procurement & Logistics

• Estimate and organize the ordering of materials and equipment required for each project, ensuring timely availability of resources.
• Coordinate the delivery and scheduling of equipment, tools, and other resources (e.g., lifts) to support project execution.

Project Scoping & Setup

• Take an active role in scoping new projects, working with the sales team to define project requirements, deliverables, timelines, and costs from the outset.
• Collaborate with engineers and design teams to ensure all system specifications are accurately captured and translated into actionable project plans.

Required Skills & Qualifications

• A solid understanding of construction workflows, building infrastructure, and the integration of low-voltage systems into construction projects is essential.
• Previous experience in managing low-voltage installations in commercial or residential building environments is highly preferred.
• Proven experience managing complex low-voltage systems projects, including security systems, surveillance cameras, access control, and network infrastructure.
• Strong technical knowledge of low-voltage systems (e.g., Ubiquiti, Verkada, AXIS, ADC, Spot AI) and networking equipment.
• Proficiency in project management tools (Zoho Desk/Projects, Bluebeam, System Surveyor, etc.) and a proven track record of successfully managing multiple, concurrent projects.
• Experience working with subcontractors and external vendors to ensure projects are completed on time and within budget.
• Ability to coordinate and manage various project phases, including design, installation, testing, and project handover.
• Exceptional communication skills to effectively collaborate with clients, subcontractors, vendors, and internal teams.
• Ability to troubleshoot and resolve technical issues related to system integration and installation.

Qualifications

• Preferred: Project Management certification (PMP, PMI, or equivalent).
• Preferred: Experience in the security, fire alarm, or low-voltage systems industry.
• Experience working in a remote role and managing remote teams is an advantage.
• Ability to manage client expectations, deliver excellent customer service, and maintain high standards of project quality.
• Knowledge of building codes, safety regulations, and industry standards relating to low-voltage system installations.

Benefits

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We've created 1400 jobs that empower global start-ups to focus on growth.