IT Infrastructure Specialist

9 hours ago

Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱500,000 - ₱700,000
Job Title: IT Infrastructure Specialist

As an IT infrastructure specialist, you will be responsible for providing expert technical support and assistance to end-users. This role involves troubleshooting and resolving hardware, software, and network-related issues in a timely and effective manner.

The ideal candidate will possess a strong background in Information Technology / Computer Science and have excellent communication skills. They will also be proficient in Microsoft Office products, particularly Excel, and have experience with remote support and management applications (e.g., TeamViewer, AnyDesk, VNC) and help desk software (e.g., Freshdesk, Zendesk, Jira).

Key Responsibilities:
  • Troubleshoot and resolve IT problems, identifying root causes, and escalating to relevant teams as required to minimize downtime and disruptions.
  • Remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security.
  • Manage system user accounts and access permissions, ensuring data security and compliance with organizational policies.
  • Log, manage, and respond to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and document solutions and resolutions.
  • Provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.
  • Monitor and maintain IT inventory, including hardware and software licenses, and assist with procurement as needed.
  • Collaborate with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations.
Requirements:
  • Possess a Degree in Information Technology / Computer Science or a related field.
  • A minimum 3 - 5 years prior experience providing support in three or more of the following areas: Windows 10/11, M365, Active Directory / Azure AD, SharePoint, Teams, and Xero.
  • Experience with remote support and management applications (e.g., TeamViewer, AnyDesk, VNC) and help desk software (e.g., Freshdesk, Zendesk, Jira).
  • Proficiency with Microsoft Office products, particularly Excel.
  • Possess strong attention to detail and problem-solving skills.
  • Well-developed English written and verbal communication skills.

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