Tech Support Professional

2 days ago

Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Opportunity

We are seeking skilled and customer-focused technical support representatives to provide assistance and troubleshooting for a variety of clients.

In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English is required.

Candidates must have prior experience in call centers and reside within a reasonable distance from our office.

You will also need:

  • A high-speed internet connection
  • An appropriate work environment
  • High language proficiency in English
  • Experience working from home
Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately
  • Maintain up-to-date knowledge of products and services
  • Ensure customer satisfaction by providing timely resolutions
  • Follow protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
Required Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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