Tech Support Specialist

1 day ago


Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time ₱30,000 - ₱45,000
Job Description

We are seeking a skilled customer support professional to handle inquiries and provide timely solutions.

Key Responsibilities:
  • Respond to customer calls and emails in a professional and courteous manner
  • Utilize software applications such as Zendesk, ShipStation, and BigCommerce to resolve issues efficiently
  • Follow established troubleshooting guides to provide clear and empathetic solutions
  • Collaborate with team members to develop and update technical documentation

The ideal candidate will possess strong verbal and written communication skills, be fluent in English, and have some knowledge of automotive systems.

Requirements:
  • Fluent English language skills with excellent verbal and written communication abilities
  • Previous experience in a technical support environment is highly desirable
  • Proficiency in software applications such as Zendesk, ShipStation, and BigCommerce (or willingness to learn quickly)
  • Basic knowledge of automotive systems and parts (training provided)


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