Technical Customer Experience Specialist

2 days ago

Las Piñas, National Capital Region, Philippines beBeeCustomer Full time ₱1,200,000 - ₱1,500,000
Job Overview

MCI is a leading provider of tailored solutions that specialize in delivering exceptional experiences to meet the diverse needs of our clients. We are committed to excellence and focus on innovation, making us a trusted partner in the industry.

Are you tech-savvy and passionate about helping others? We seek a skilled Technical Support Representative to assist customers with troubleshooting and resolving technical issues.

To be considered for this role, applicants must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities
  • Provide first-level technical support via phone, chat, or email.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions.
  • Document all technical issues and resolutions in the system.
  • Escalate unresolved issues to higher-level support teams.
  • Stay updated on product knowledge and technical procedures.
  • Maintain high customer satisfaction through effective communication.
Candidate Qualifications

We seek highly motivated and dedicated individuals who possess the following qualities:

  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English and Spanish.
  • Basic understanding of computer systems and troubleshooting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Previous tech support or IT helpdesk experience is a plus.
Benefits

At MCI, we value our employees' contributions and provide a competitive compensation package and benefits to support their growth and well-being.

What You Can Expect:

  • HMO, medical, and dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances (Rice, Clothing, Laundry, Meal).
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of the workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Plus, more in-office rewards, raffles, recognition gifts, and treats.

Compensation and Benefits that Fit Your Life.

MCI tailors our offerings to fit the needs of our diverse team across subsidiaries and locations.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Reasonable Accommodation

MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Diversity and Equality

MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.

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