Customer Experience Specialist
2 days ago
We're seeking a Customer Experience Specialist who will be the first point of contact for clients seeking mental health services.
Your job is to:
- Answer inbound calls and emails, providing helpful and caring support
- Guide clients toward scheduling therapy sessions
- Collect information to match clients with the right provider
- Record client details accurately in our systems
- Build trust and rapport with clients through empathy and clear communication
To succeed in this role, you'll need:
- Strong English communication skills (spoken and written)
- 1–2 years' experience in customer service or call center work
- A friendly, patient, and professional approach with clients
- Tech-savvy and comfortable learning new tools
- Reliable and able to work independently
We offer:
- Annual paid time off
- Paid holidays
- Monthly health stipend
- Performance-based bonus opportunities
- Seniority level: Executive
- Employment type: Full-time
- Job function: Customer Service
- Industry: Healthcare
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