Customer Experience Specialist
1 day ago
- Respond promptly to customer inquiries and resolve issues in a timely manner.
- Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed.
- Become a product expert to answer questions quickly and accurately.
- Manage multiple customer conversations and own follow-ups to ensure all tickets are resolved.
- Collaborate with internal teams on escalated or complex issues.
- Contribute to internal knowledge-sharing and spot trends in support issues.
Our company values include being customer-first, helpful, striving for excellence, building a diverse team, and having a perspective.
Requirements:- Proven experience in customer support or a related role.
- Excellent communication and problem-solving skills.
- Able to multitask, stay organized, and manage time effectively.
- Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a plus.
We're looking for individuals who can deliver exceptional customer experiences. We value proactive communication, empathy, and a solution-focused mindset in our ideal candidate.
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