Sales Growth and Customer Retention Manager

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerCare Full time ₱5,000 - ₱7,000

About our company

At Trafilea, we foster a culture of collaboration and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally.

We are looking for a Customer Care Team Leader, a position focused on Subscription and Loyalty to drive sales growth and enhance customer retention by providing leadership, guidance, and strategic direction to the teams.

The ideal candidate should have:

  • 2+ years of experience in a similar role
  • A strong grasp of the English language, including spoken and written
  • Good problem-solving skills and confidence when facing challenges to ensure we provide excellence in customer experience
  • Good interpersonal & communication skills; positive work attitude
  • Good analytical and problem-solving skills

As a member of our team, you will have:

  • Collaboration with world-class talents in a data-driven, dynamic work environment.
  • An opportunity to grow and develop both professionally and personally.
  • A safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.

Trafilea is recognized as one of the Top 25 Companies for Remote Workers by Forbes and FlexJobs.

We offer a great benefits package including remote work, paid holidays, Learning subsidy, and more.

Our goal is to create a seamless customer experience that exceeds expectations. To achieve this, we are seeking a skilled professional who can lead and manage teams, make informed decisions, and drive business results.

Success in this role requires effective communication, problem-solving, and decision-making skills. The ideal candidate will be able to adapt quickly, think critically, and prioritize tasks effectively.

Our company values innovation, creativity, and collaboration. We strive to maintain a positive work environment where employees feel valued, respected, and empowered to contribute to our success.

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