Strategic Customer Retention Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerSuccessManager Full time ₱6,000,000 - ₱8,000,000
Customer Success Manager

We are seeking a results-driven and customer-focused professional to join our organization as a Customer Success Manager.

This critical role is crucial in reducing customer churn and driving growth by enabling customers to achieve success using our services and products. You will play a key part in improving the customer journey, aligning with our goal of long-term retention and satisfaction.

  • Monitor customer satisfaction and product usage across touchpoints
  • Develop and implement data-informed strategies to reduce churn
  • Create an end-to-end customer journey map
  • Conduct competitive analysis and customer data reviews
  • Collaborate with internal teams to address challenges and share insights
  • Recommend solutions that motivate product adoption and loyalty
  • Guide onboarding and helpdesk support with customer-centric input
  • Identify upsell and cross-sell opportunities
  • Address customer issues with a proactive mindset
  • Drive continuous improvement in customer success processes

Requirements:

  • Strong communication skills and ability to analyze and interpret customer data
  • 2-5 years of sales or customer support experience, with 1+ year in a leadership role preferred
  • Excellent time management and cross-functional collaboration skills
  • Results-oriented with a can-do attitude

We're looking for someone who is proactive, outcome-oriented, a problem-solver, able to work effectively under pressure, and resolve issues efficiently. If you are passionate about continuous improvement, skilled in collaboration and communication, and willing to take ownership of your work, we want to hear from you

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