Customer Retention Sales Representative

4 weeks ago

Manila, National Capital Region, Philippines SolarWinds Full time
Overview

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us

Your Impact

The Associate Customer Renewals Sales Specialist will:

  • Maintain a large volume of renewals
  • High call and email volume daily, minimum 30 per day
  • Maintaining accurate customer master records including licenses, software expiration dates, shipping address, updating customer contact information
  • Working with customers to resolve any issues that may be preventing them from maintaining a relationship with SolarWinds
  • Following up on assigned customer software renewal quotes and/or generating custom quotes and presenting them to the customer
  • Verifying pricing, licenses, and expiration dates with customers and resellers globally
  • Resolving order issues with customer service and order management
  • Responsible for accurately managing pipeline, forecasting, and committing deals daily and weekly
  • Performing other administrative support duties as requested
  • Achieve monthly quotas and cumulative target
  • Competent use of Microsoft Office Applications for internal and external engagement
  • Effective use of professional communication to achieve targets set
  • SolarWinds reserves the right to add or to change the employee's duties in accordance with its business needs
Equal Opportunity

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice:


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