Career Opportunity: Customer Retention Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeStrategist Full time $80,000 - $120,000
Job Overview

This role focuses on customer loyalty, retention, and growth. It involves more than just onboarding and support – it’s about building strong relationships with clients to help them get the most out of our platform.

The successful candidate will be a strategic thinker, a skilled communicator, and a problem solver who can drive business results.

The job requires managing 200-300 client accounts with regular touchpoints, product demos, and a focus on retention and satisfaction.

Key Responsibilities:
  • Mastering the Product
    • Develop deep knowledge of our platform and its various use cases.
    • Guide clients in adopting features that improve their workflow and ROI.
    • Nurture customer health from onboarding through renewal.
    • Negotiate renewal terms and proactively manage churn risks.
    • Surface upsell and cross-sell opportunities through consultative conversations.
  • Driving Customer Success Strategy
    • Partner with sales, product, and marketing teams on customer-driven initiatives.
    • Bring customer feedback to internal teams to inform product improvements.
    • Help design and deliver feedback programs that increase satisfaction and retention.
    • Own your customer pipeline, forecast weekly activity, and share insights with leadership.
    • Track engagement levels and recommend improvements where needed.
Requirements:
  • Prior experience in Account Management or Customer Success, especially in a role focused on retention and product adoption.
  • Comfortable working non-traditional hours to support clients globally.
  • Exceptional verbal communication skills – confident, personable, and professional on frequent client calls.
  • Experience with client demos and presenting product value.
  • Ability to manage a high-volume client portfolio with structured, rotational engagement.
  • Familiarity with Salesforce and internal communication tools like Microsoft Teams.
  • Strong organizational skills – methodical and calm under pressure, even when managing multiple priorities.
Preferred Qualifications:
  • Experience in a tech or SaaS environment with fast-paced expectations.
  • Exposure to both customer support and light upsell or cross-sell responsibilities.
  • Track record of thriving in remote or distributed teams.
Why Join Us?

We're a culture-first team that lives by our core values:

  • Customer First - we always put the client at the forefront.
  • Passionate - we bring energy and heart to everything we do.
  • Sense of Urgency - speed matters when solving real problems.
  • Accountable & Reliable - we own our outcomes.
  • Relentless Execution - we get it done.

Here, you'll find a place where your voice is heard, your work is valued, and your growth is accelerated.

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