Remote Customer Service and Logistics Professional

15 hours ago

Iloilo City, Western Visayas, Philippines beBeeLogistics Full time A$18,000 - A$24,000
Customer Service and Logistics Coordinator Role Overview

We are seeking a highly organised, proactive and detail-oriented individual to assist with the day-to-day management of furniture deliveries. This role involves working closely with customers and logistics partners to coordinate deliveries efficiently, while maintaining a strong focus on providing outstanding customer service.

The ideal candidate will be customer focused and comfortable working with spreadsheets, order tracking and e-commerce systems. They will have experience in customer service, logistics or e-commerce operations, with a proven track record of delivering high-quality results in a fast-paced environment.

This is a remote role that will be set up as an independent contractor engagement. The successful candidate will be expected to be available for meetings and collaboration during core AEST or PHT business hours, disclose any existing ongoing roles or client work, and reflect this engagement on their LinkedIn profile clearly marked as 'Independent Contractor'.

Job Responsibilities:
  • Sending order confirmation and thank-you emails to customers outlining delivery or pick-up expectations
  • Liaise with customers to provide clear, timely updates on furniture delivery timeframes
  • Coordinate and create a weekly logistics spreadsheet for interstate deliveries
  • Work closely with warehouse and logistics partners to ensure efficient and accurate dispatch of orders
  • Assist with pre-orders by tracking expected arrival times and scheduling deliveries accordingly
  • Track, monitor and follow up on deliveries to ensure timely completion
  • Maintain accurate records of delivery schedules and customer interactions
  • Provide administrative support related to logistics and customer service
Requirements:
  • Experience in customer service, logistics or e-commerce operations preferred
  • Experience with Shopify or similar e-commerce platforms is required
  • Strong written and verbal communication skills are essential for clear and professional customer emails
  • Highly organised with excellent attention to detail and record keeping
  • Comfortable using spreadsheets for delivery coordination
  • Ability to multitask and prioritise in a fast-paced environment
  • Problem-solving skills and a customer-first mindset

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