Remote Customer Service Professional
6 days ago
We are seeking highly motivated and dedicated customer service professionals to support a range of inbound and outbound initiatives for diverse clients.
In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products all while delivering exceptional service. This is an opportunity to contribute to high-impact projects with iconic brands.
To be successful in this position, you must have strong proficiency in English, both written and spoken, as well as prior experience and the ability to work independently. You will also need a high-speed internet connection and high language proficiency in English.
- Handle calls professionally and efficiently.
- Resolve customer issues on first contact through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
Ideal candidates are highly motivated and dedicated. The following qualifications are preferred:
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work-from-home experience
- Strong command of English language
- Typing speed of 20+ WPM
- High-speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
We offer competitive compensation packages that include various benefits and incentives to support and reward our team members. Our benefits package includes health coverage, dental coverage, free meals during training, career growth and learning opportunities, allowances for personal expenses, performance and loyalty bonuses, safety measures in the workplace, employee shuttle services, company retreats and off-site events, social engagement, recognition gifts, and incentives.
We are an equal opportunity employer committed to diversity and inclusion. If accommodation is needed, please contact Human Resources. We provide reasonable accommodation to qualified applicants or employees with disabilities where feasible.
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