
Chief Client Advocate
7 days ago
As a key point of contact for our customers, you will champion their needs and provide innovative solutions to drive success.
This role is perfect for someone with experience in Contact Center technology and a proven track record of building strong customer relationships with IT and business executive stakeholders.
You will be responsible for aligning customer business goals to current and future product capabilities, encouraging customers to utilize new features, and evaluating churn and downsell risk for each customer.
To succeed in this role, you must have prior experience with Contact Center technology, direct and verifiable enterprise-level customer success experience, and a Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management.
Key Skills and Qualifications- Strong skills in verbal and written communications
- Strategic planning
- Project management
- Knowledge of Salesforce
In return for your expertise, you will receive a comprehensive benefits package, including medical, dental, vision, disability, life insurance, 401K match, ESPP, paid time off, and more.
About UsWe are committed to hiring and retaining great people through our dedication to diversity and inclusion. We are proud to be an equal opportunity employer.
With offices around the world, we are a leading provider of business cloud communications and contact center solutions, empowering modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.
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