
Chief Client Services Manager
1 week ago
This position is ideal for a highly skilled professional who can provide top-notch client services to complex clients, understand their needs, and translate those needs into strategic solutions. You will be responsible for the successful integration of our products, supporting clients with varying levels of complexity, and developing strong relationships that lead to retention and growth.
Key Responsibilities- Provide strategic and tactical client services to high-touch clients
- Understand customer needs and develop tailored solutions
- Present complex information to clients in a clear and concise manner
- Assist clients with product implementation and deployment
- Collaborate with the engineering team to scope, prioritize, and manage client requests
- Demonstrate excellent communication skills
- Bachelor's degree and 4-7 years of experience in software technical support, account management, or a technical customer-facing role
- Strong understanding of technological platforms and web infrastructure
- Intermediate knowledge of HTML/CSS/JavaScript and debuggers
- Ability to work effectively cross-functionally with Product, Engineering, and Sales
- Competitive compensation
- Health, vision, and dental care
- PTO program
- Computer and welcome package
- Work-from-home option
- Continuing education program
- Opportunities for philanthropic activities
We are an equal opportunity employer committed to diversity and inclusion. We believe that a successful organization celebrates its employees' differences and empowers them to learn from each other.
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