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Highly Skilled Technical Support Specialist

1 month ago

Mandaluyong City, National Capital Region, Philippines Prime@Technology Specialists, Inc. Full time

At Prime@Technology Specialists, Inc., we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing top-notch technical assistance to our clients.

This is an exciting opportunity for someone who enjoys working in a fast-paced environment and has excellent problem-solving skills. You will work closely with our internal teams to resolve complex technical issues and ensure that our clients receive the best possible service.

We are looking for someone with at least 6 months to 1 year of experience in a similar role. If you have a strong passion for technology and excellent communication skills, we want to hear from you

The ideal candidate will be able to:

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

The salary for this position is estimated to be around PHP 35,000 - PHP 50,000 per month, depending on experience. We offer a competitive salary package, opportunities for growth and development, and a dynamic work environment.