Highly Skilled Refrigeration and HVAC Support Specialist
21 hours ago
Risewave Consulting Inc is seeking a highly skilled and motivated Refrigeration and HVAC Support Specialist to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and have a strong background in refrigeration and HVAC alarm management.
About the Role
This role involves providing advanced support for refrigeration and HVAC alarms, including diagnosing, interrogating, and troubleshooting issues via connecting to customer software. The successful candidate will be responsible for delivering accurate documentation to external customers, making sound decisions based on alarm history and graph analysis, and updating and confirming completed work orders. Additionally, the role requires answering inbound and transferred calls, addressing customer queries, and maintaining a positive energy level in a fast-paced environment.
Key Responsibilities
- Interrogate refrigeration and/or HVAC alarms received and diagnose them based on Service Level Agreement with external customers.
- Deliver alarm information with accurate documentation by calling or sending email to external customers.
- Provide sound decision based on alarm history and graph analysis.
- Update and confirm completed work orders pursuant to customer procedures.
- Answer inbound and transferred calls and address them as necessary.
Requirements
To succeed in this role, you will need:
- Bachelor's degree in a related field or equivalent experience.
- Strong knowledge of computer applications, including MS Office (Basic Knowledge in MS Outlook, MS Word, MS Powerpoint, Sharepoint and Basic Knowledge in MS Excel).
- Familiarity with Lumity business systems and tools (MSSR, Salesforce, VMWare, ININ).
- Excellent communication and problem-solving skills.
- Ability to work independently and maintain a positive attitude in a dynamic environment.
About Us
Risewave Consulting Inc is a leading consulting firm that provides innovative solutions to businesses across various industries. We offer a dynamic and supportive work environment, competitive salary, and opportunities for growth and development. As a valued member of our team, you can expect to receive a salary of $60,000 - $80,000 per annum, depending on your qualifications and experience.
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