Employee Experience Specialist

1 day ago

Cebu City, Central Visayas, Philippines beBeeBenefits Full time $60,000 - $75,000
Benefits Specialist Role

We are seeking a highly skilled Benefits Specialist to join our team. This is a pivotal role that requires exceptional analytical and problem-solving skills, excellent communication skills, both verbal and written, in English, and strong organizational skills.

The ideal candidate will have 3+ years of experience in US benefits, a high school diploma or GED, and a bachelor's degree in business, human resources, or equivalent experience. They will also be able to work individually and in a team environment, with a demonstrated detailed understanding of US benefit compliance and knowledge of regulatory requirements.

Responsibilities:

  • Triage Inquiries & Provide Solutions: Triage inquiries and issues for assigned customers and provide solutions via our CRM tool as outlined by our team's guidelines.
  • Tier II Support: Provide tier II support for questions from the Employee Contact Center. Engage the customer for Appeals and close the loop with the employee.
  • Configuration: Understand and explain benefit features and benefit plan configuration. Research possible configuration issues and assist with providing solutions.
  • Benefit Testing: Test changes to plan configuration and release items impacting benefits, if needed.
  • Create Standard Operating Procedures: Create Standard Operating Procedures (SOPs) for new customers and customize to customer requirements.
  • Benefit Process Support: Respond to questions from the processing team regarding standard benefit processes and pull in other leaders to assist when necessary.
  • Open Enrollment Support: Participate in the Open Enrollment project by providing support for testing and other OE related processes.
  • Process Improvements: Participate in process improvement projects and support internal organizational change initiatives; recommend product enhancements that will benefit our customers or the Managed support model.
  • Customer Satisfaction: Maintain the highest level of customer satisfaction through a detailed understanding of the customers' business needs and business practices.

Skills and Qualifications:

  • 3+ years of experience in US benefits is required.
  • A high school diploma or GED is required. A bachelor's degree in business, human resources, or equivalent experience is desired.
  • Excellent communication skills, both verbal and written, in English are mandatory. Strong organizational skills, attention to detail, time management skills, strong customer focus, analytical and problem-solving abilities, and the ability to work individually and in a team environment are required.
  • Demonstrated detailed understanding of US benefit compliance, and knowledge of regulatory requirements are required.

What's in it for you:


This role offers excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, we provide opportunities for personal and professional growth. We encourage individuals to apply based on their passions and skills.

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