Employee Relations Specialist

Tahche Outsourcing Services Inc. is an outsourcing company based in Cebu City, Philippines, with clientele all over the United States. We have over 300 Rockstar employees across various industries, and we are continuously expanding rapidly.

We're looking for an Employee Relations Specialist to join our growing Cebu team. In this role, you'll focus on building strong employee relationships, resolving workplace issues, and ensuring a positive and compliant work environment. You'll be a trusted point of contact for employees, providing guidance, fostering engagement, and ensuring fair and consistent application of company policies and labor laws.

If you're people-driven, detail-oriented, and thrive in a dynamic, fast-paced BPO environment, this could be the career move you've been waiting for.

DUTIES AND RESPONSIBILITIES:

• Employee Engagement & Relations – Serve as the first point of contact for employee concerns, grievances, and workplace issues, fostering a supportive and collaborative work environment.
• Case Management – Manage employee relations cases including conflict resolution, investigations, disciplinary actions, and documentation in line with company policies and Philippine labor laws.
• Policy Implementation – Ensure consistent application of company policies, procedures, and compliance standards across all teams.
• Coaching & Advisory – Partner with managers and team leads by providing guidance on employee relations matters, performance management, and workplace best practices.
• Engagement Programs – Support initiatives that enhance employee satisfaction, retention, and overall engagement within the organization.
• Compliance & Governance – Ensure adherence to Philippine labor laws and regulations, minimizing risks while protecting both the business and employees.
• Performance Support – Assist in managing performance improvement plans, coaching sessions, and other employee development initiatives.

QUALIFICATIONS:

• Education: Bachelor's degree in Human Resources, Business Administration, Psychology, or related field.
• Experience: 3+ years in Employee Relations, HR Generalist, or HR Specialist role (preferably in a BPO/outsourcing environment).
• Labor Law Knowledge: Strong understanding of Philippine labor laws, compliance, and regulatory requirements.
• Problem-Solving: Skilled in conflict resolution, case management, and handling sensitive employee matters with discretion.
• Communication: Excellent English communication and interpersonal skills, with the ability to build trust and influence at all levels.
• HR Operations Exposure: Background in onboarding, offboarding, compensation & benefits, and HR documentation is an advantage.

WHAT'S IN IT FOR YOU?

• Full-time permanent position
• Competitive compensation package and benefits
• Be part of a dynamic US Team
• 13th-month pay
• Paid Leaves, commutable to cash
• Access to top-tier health insurance, including dental coverage.
• Personal development and training opportunities
• We cover Government-mandated benefits (SSS, Philhealth, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
• Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.

(The offer package will be based on the level of expertise)

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Apply now and be part of Tahche

Not a candidate? If you're a foreign business looking to build world-class teams with top Filipino professionals, why not HIRE WITH TAHCHE? Visit our website at to learn how.

Job Type: Full-time

Pay: Php35, Php38,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Application Question(s):

• How long is your end-to-end HR experience in the BPO?
• Are you willing to work on-site in 1Nito Tower and follow the night shift schedule?

Work Location: In person