Technical Support Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeeCustomer Full time ₱3,960,000 - ₱6,660,000
Job Overview

The role involves providing technical support to customers, partners, and colleagues in a fast-paced environment.

  • This includes troubleshooting issues, explaining product features, and offering best practice guidance.
  • You will maintain high levels of client satisfaction while working under pressure.

We're looking for a passionate and impact-driven individual who is eager to help us grow.

Key Responsibilities

As a Technical Support Advocate, you will be responsible for:

  • Providing technical support via phone, email, and chat.
  • Responding to customer inquiries and alerts in a timely and professional manner.
  • Diagnosing and resolving technical issues efficiently and accurately.
  • Educating customers on our services and products.
  • Escalating complex issues to higher-level support.
  • Staying up-to-date with ever-changing technologies and process changes.
  • Collaborating with the team to achieve shared goals.
What We're Looking for in a Candidate

Successful applicants will possess:

  • A curious and analytical mindset.
  • An ability to handle high volumes of customer interactions and thrive in a dynamic environment.
  • Strong conflict resolution skills and impeccable judgment.
Additional Requirements

Applicants should have:

  • A passion for delivering exceptional customer experiences.
  • Experience working remotely as part of a team.
  • A working knowledge of SQL, databases, or other log-monitoring software.
Benefits

We offer:

  • Private Health Insurance
  • Paid Time Off
  • Training & Development

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