Application Support Engineer

1 week ago

Manila, National Capital Region, Philippines Axi Full time

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Philippines.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi

The role is to work in the technology department to ensure secure and efficient support and deployment of technology applications running within the Axi environment. The role will act as 1st line of support for Axi's Production Technology Systems and work across multiple technology teams, promoting best practice, and assure supportability and operability of all applications. Incident management is also required when issues arise.

Your EDGE Assignment/You Will

  • Accountable for the support of in-house applications including diagnosis of issues and development of hotfixes, to deliver level 1 & 2 support for both our internal and external systems.
  • First line of support for incident response, diagnosis, and escalation.
  • Comfortable with monitoring and observability systems, ensuring any notifications or alerts are responded to.
  • Contributor to process, procedure & support documentation, ensuring alignment to any change or new development.
  • Contributor to service improvement initiatives for operational excellence and process improvement.
  • Contributor to developing IT Service Management and DevOps practices into support team.

Are you the one?

  • Previous coding experience is preferred, especially with technologies such as .Net, Kubernetes, containers, service bus, and SQL servers.
  • Hands-on experience in Mulesoft is a must.
  • 3+ years application support role.
  • Good knowledge of supporting and maintaining applications.
  • Proficient in using system and application monitoring products (Zabbix, Datadog).
  • Proficient in incident management and root cause analysis.
  • Understanding of Technology Service Management, knowledge of ITIL desirable.
  • Experience of supporting systems hosted within cloud service providers (Azure or AWS).
  • Exposure to DevOps and Agile ways of working would be an advantage.

Axi's bag of delights

  • Competitive and attractive compensation.
  • Extensive learning opportunities, such as professional training & certifications and soft skills development.
  • Health and life insurance for employees along with 2 dependents.
  • Generous time off, including 20 days of annual leave per year (incremental leave up to 25 days) and paid sick leave.
  • Team-building experiences and corporate parties.

Axi's interview journey

  • Talent Acquisition Interview (45 minutes).
  • Hiring Manager Interview (1 hour).
  • Final Interview (1 hour).

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Philippines is Satellite Office. As part of our commitment to legal compliance, all Axi Philippines employees will be officially working under Satellite Office Philippines.

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