Shared Services Team Lead

4 days ago

Manila, National Capital Region, Philippines HelloConnect, Inc. Full time

About Our Organization

HelloConnect, Inc. is a dynamic and innovative company that values collaboration and continuous learning. We leverage cutting-edge technology to transform customer experiences and drive business success.

We are committed to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description:

You will lead and manage the daily operational execution and deliverables of the human resources shared function with a focus on the employment life cycle, from attraction, hiring, development, retention, data/HRIS management, and offboarding processes. As a Shared Services Team Lead at our organization, your responsibilities include team engagement, performing efficient and quality deliverables.

You'll collaborate with respective stakeholders to enhance the employee experience, maintain confidentiality, and contribute to overall team goals. Additionally, you'll handle your own tasks and ad-hoc tasks related to talent/onboarding/data management administration processes to support operational efficiency and effectiveness.

Key Areas of Responsibility:

  1. Talent Management: Responsible for talent/onboarding/employee lifecycle data management process and implementation.
  2. Operational Function: Responsible for the daily operational function such as but not limited to case management, distribution, assessment of related processes/requests.
  3. Quality and Efficiency: Ensures quality and efficiency of own work deliverables related to the function on a daily basis.
  4. Subject Matter Expertise: Act as the subject matter expert/escalation for the team and clarify their process-related queries.
  5. Training and Development: Support building the training plan, live training, in-training, follow-up training of new and existing procedures.
  6. Hiring and Team Building: Support in hiring and building the team competency and capability.
  7. Process Improvement: Contribute to developing, updating, and distributing the standard operating procedures and tools specific to the discipline.
  8. Service Delivery: Manage the delivery of high-quality services and ensure the team is working together to meet service delivery and service quality expectations.
  9. Team Utilization: Manage team utilization, work planning, task distribution, and accomplishments.
  10. Reporting: Participate in preparing and evaluating HR-related reports on workload management, service level agreement (SLA) achievement including quality and process efficiency.
  11. Status Reports: Responsible for submission and coordination of status reports, as necessary.
  12. Continuous Improvement: Contribute to process/continuous improvement initiatives.

Leadership and People Management:

  1. Culture Leadership: Lead and promote a culture of teamwork, innovation, and excellence in customer service.
  2. Team Motivation: Motivate, support, coach, and guide team members in daily operations and performance.
  3. Performance Objectives: Discuss performance objectives for all team members in accordance with the company OKR.
  4. Progress Monitoring: Monitor and review progress and accuracy of work, directing efforts towards achieving agreed performance metrics and providing technical guidance on complex issues.
  5. Development Opportunities: Identify and manage opportunities for development across the team and implement development plans to grow people competency and capability.
  6. Appraisals: Conduct periodic appraisals and required follow-up in accordance with the work delivery and output, following the policies of the company.
  7. Stakeholder Relationships: Build, develop, and maintain effective working relationships with counterparts/stakeholders and HR partners to ensure a thorough understanding of the business and its support requirements.

Requirements:

  • Bachelor's Degree in Human Resource Management, Psychology, or any related course.
  • At least 3 years of experience leading a team in a shared services industry serving global business/shared services.
  • In-depth knowledge and experience in Talent/Onboarding, Employment Life Cycle Data Management.
  • Expert in HR processes, systems, and tools within the various stages of the employee lifecycle.
  • Proven skills in managing, understanding, execution of ATS/Hiring/ERP systems and tools, database functionality, and reporting.
  • Knowledge and understanding of performance and quality metrics, goals, and service level implementation and assessment.
  • Experience working in a multicultural environment; experience in a shared services environment is an advantage.
  • Extensive experience in start-up, growing and fast-paced organizations is highly desirable.
  • Demonstrated ability to manage stakeholder relationships across diverse geographies/location and business areas.

Competencies:

  • Proficient in Workday and/or any relevant ATS/Hiring/ERP system.
  • Excellent knowledge and experience in Microsoft Office systems and tools (e.g., Excel, Word).
  • Experience in data reporting and analytics.
  • Strong problem-solving, relationship-building, communication, and conflict management skills.
  • Proven organizational skills with the ability to handle multiple priorities efficiently.
  • Structured, accurate, systematic, and committed to delivering within deadlines.
  • Ability to work independently, knowing the importance of achieving results through teamwork and delegation.
  • Ability to take initiative and make sound judgments and decisions within applicable scope, procedures, and guidelines.
  • Demonstrated knowledge of systems, processes, and procedures relevant to the work scope.
  • Result-oriented mindset with the ability to show leadership in challenging situations.
  • Excellent oral and written communication skills in English.

Work Set-up Requirement:

  • Able to work hybrid.
  • Flexibility and willingness to cover CET/AEST and EST, whenever applicable.
  • Able to work PH Holiday when necessary.

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