Shared Services Process Specialist

1 week ago


Manila, National Capital Region, Philippines Pioneer Your Insurance Full time

Job Summary:

Collaborates with Department Heads and Section Heads in documenting, reviewing, and designing their team's business processes and guidelines and ensuring their alignment with Pioneer Group's business objectives.

Job Responsibilities:

Client Experience Management:

  • Meets the client service standards of Structure & Process Section and the Shared Services Organization to ensure consistent positive client experience.
  • Maintains effective communication and good relationship with clients.

Project Management:

  • Manages different projects from project scoping and planning up to project closure in compliance with the Quality standards and Project Management standards and guidelines of the team and the Shared Services Organization.
  • Collaborates with Junior Process Specialist and other parties involved in handled projects.
  • Provides sound process improvement recommendations and ensures the alignment of business processes with the department or section's business objectives and with Pioneer Group's business objectives and initiatives.
  • Assesses the impact of project outputs by conducting checkbacks with clients after six (6) months from project closure date.

Qualifications:

  • Bachelor's degree in Industrial Engineering or related courses.
  • At least three (3) years relevant work experience related to systems/methods analysis and documentation and with experience in project management in areas of systems design, implementation, monitoring, and evaluation. Preferably with Lean Six Sigma Certification.
  • Technical Competencies we are looking for:
  1. Project Management
  2. Stakeholder Management
  3. Business Process Reengineering
  4. Systems Thinking
  5. Advanced Process Mapping Tools Proficiency
#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines Cobden & Carter International Full time

    About the jobWork set-up: OnsiteLocation: BGC, Taguig (near St. Luke's BGC)Schedule: Night ShiftJob DescriptionWe are looking for an Offshore HR Shared Services Specialist to join our team. As an Offshore HR Shared Services Specialist, you are the primary point of contact for employees with queries on various HR-related matters.Responsibilities:Assisting...


  • Manila, National Capital Region, Philippines Zendesk Group Full time

    Company Overview:Zendesk Group is a leading provider of customer service and engagement software. We're passionate about helping businesses deliver exceptional customer experiences. Our finance shared services organization plays a critical role in supporting this mission.About the Role:As a Financial Shared Services Specialist, you will be responsible for...


  • Manila, National Capital Region, Philippines Pioneer Your Insurance Full time

    Pioneer Your Insurance is committed to delivering exceptional services to our clients. As a Shared Services Manager, you will play a key role in achieving this goal by overseeing the development and implementation of business processes that meet our organization's objectives.Main Responsibilities:Develop and maintain high-performing business processes that...


  • Manila, National Capital Region, Philippines QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH Full time

    About Our CompanyQBE Group Shared Services Limited - Philippine Branch is a leading provider of insurance solutions, committed to delivering exceptional customer experiences and driving business growth.We are seeking a highly skilled and experienced Learning Admin Specialist to join our team, who will be responsible for ensuring the smooth operation of our...


  • Manila, National Capital Region, Philippines Pax8 Full time

    On-site - Manila 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionNo matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard,...


  • Manila, National Capital Region, Philippines DSV International Shared Services Inc. Full time

    Key Responsibilities:Project ManagementFacilitate and manage project teams to ensure timely and quality deliveryMonitor and control KPIs, service quality, and process optimizationMaintain close cooperation with internal stakeholders to ensure successful project outcomesAbout Us: At DSV International Shared Services Inc., we are committed to excellence in...


  • Manila, National Capital Region, Philippines Leighton Contractors ( Asia ) Limited Full time

    Job Purpose:The Shared Services Manager role is responsible for ensuring a provision of a range of operational support and administrative services to the company's P&C, Procurement, Finance, ICT, HSEQ and potentially other functions. The Shared Services Manager's role is critical in assisting the company functions in meeting their operational requirements in...


  • Manila, National Capital Region, Philippines Essilor Shared Services Philippines Incorporated Full time

    Job Title: RPA Implementation SpecialistWe are looking for a skilled RPA Implementation Specialist to join our team at Essilor Shared Services Philippines Incorporated. The successful candidate will be responsible for implementing robotic process automation solutions to streamline business processes.Key Responsibilities:Implement RPA solutions using...


  • Manila, National Capital Region, Philippines Essilor Shared Services Philippines Incorporated Full time

    Business Process Optimization ExpertWe are seeking a Business Process Optimization Expert to join our team at Essilor Shared Services Philippines Incorporated. The successful candidate will be responsible for analyzing and optimizing business processes to improve efficiency and productivity.Key Responsibilities:Analyze existing business processes and...


  • Manila, National Capital Region, Philippines QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH Full time

    Company OverviewThe QBE Group Shared Services Limited - Philippine Branch seeks a highly skilled and dedicated professional to support its North America Operations for Compensation & Benefits processes. This role is responsible for managing and supporting People employee programs within the organization, ensuring smooth administration and processing of...


  • Manila, National Capital Region, Philippines REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. Full time

    We are seeking a highly skilled Technical Recruitment Specialist to join our team at REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. This is an exciting opportunity to contribute to the growth and success of our organization by identifying and attracting top IT talent.The key accountabilities of this role include:Sourcing and recruiting high-quality...


  • Manila, National Capital Region, Philippines HelloConnect, Inc. Full time

    About UsHelloConnect, Inc. is a global leader in delivering innovative customer experiences through cutting-edge technology. We are dedicated to providing high-quality services that inspire people to achieve their goals. Our commitment to innovation and customer satisfaction drives our ongoing success.We are looking for a highly skilled professional to lead...


  • Manila, National Capital Region, Philippines ACEN Shared Services, Inc. Full time

    **Job Overview**ACEN Shared Services, Inc. is seeking a highly skilled and experienced Financial Reporting Specialist to join our team. As a key member of our finance department, you will be responsible for preparing and maintaining accurate and timely financial reports.**Key Responsibilities**Prepare and maintain general ledger accounts in compliance with...


  • Manila, National Capital Region, Philippines Reed Elsevier Shared Services Philippines Inc Full time

    Job Profile:We are seeking an experienced Accounting Process Improvement Expert to join our team at Reed Elsevier Shared Services Philippines Inc.The successful candidate will be responsible for ensuring the efficient and effective processing, integrity, and reporting of all General Ledger transactions and the close process at the end of each calendar...


  • Manila, National Capital Region, Philippines Reed Elsevier Shared Services Philippines Inc Full time

    Company Overview:We are a dynamic organization seeking a highly skilled Business Intelligence Specialist to join our team. Our company prides itself on delivering exceptional customer service and innovative solutions to our clients.Responsibilities:Data Analysis and Reporting: Perform complex data analysis and reporting tasks using advanced computer systems,...


  • Manila, National Capital Region, Philippines ECCL Singapore Pte. Ltd. - ROHQ Full time

    Senior Accountants at GSS play a vital role in ensuring the smooth operation of our finance functions. If you have a passion for finance and accounting, and a desire to work in a dynamic and innovative environment, we encourage you to apply.In this role, you will be responsible for managing and maintaining accurate records of accounts receivable, payable,...


  • Manila, National Capital Region, Philippines SGL Manila (Shared Service Center), Inc. Full time

    SGL Manila (Shared Service Center), Inc. is a leading provider of financial services and solutions.Job SummaryWe are seeking a highly skilled and detail-oriented Financial Transactions Specialist to join our team. The ideal candidate will have excellent analytical and problem-solving skills, with the ability to work accurately and efficiently in a fast-paced...


  • Manila, National Capital Region, Philippines REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. Full time

    Systems Development RoleWe are seeking a skilled Backend Systems Specialist to join our team at REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. In this role, you will have the opportunity to design and develop system components of moderate complexity and contribute to the growth of our organization.Main Responsibilities:Write and review portions of detailed...


  • Manila, National Capital Region, Philippines SGL Manila (Shared Service Center), Inc. Full time

    SGL Manila (Shared Service Center), Inc. is committed to delivering exceptional financial services and solutions to its clients.AccountabilityThe Accounting Operations Associate will be accountable for managing financial transactions and processes that facilitate the order-to-cash cycle within the organization.This includes accurate and timely processing of...


  • Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    About the RoleThis position involves working in a fast-paced environment, where you will be responsible for day-to-day processing and payment of invoices in the Shared Service Centre. The successful candidate will have strong attention to detail, excellent communication skills, and the ability to work accurately under pressure.Key ResponsibilitiesInvoice...