Shared Services Process Specialist
1 week ago
Job Summary:
Collaborates with Department Heads and Section Heads in documenting, reviewing, and designing their team's business processes and guidelines and ensuring their alignment with Pioneer Group's business objectives.
Job Responsibilities:
Client Experience Management:
- Meets the client service standards of Structure & Process Section and the Shared Services Organization to ensure consistent positive client experience.
- Maintains effective communication and good relationship with clients.
Project Management:
- Manages different projects from project scoping and planning up to project closure in compliance with the Quality standards and Project Management standards and guidelines of the team and the Shared Services Organization.
- Collaborates with Junior Process Specialist and other parties involved in handled projects.
- Provides sound process improvement recommendations and ensures the alignment of business processes with the department or section's business objectives and with Pioneer Group's business objectives and initiatives.
- Assesses the impact of project outputs by conducting checkbacks with clients after six (6) months from project closure date.
Qualifications:
- Bachelor's degree in Industrial Engineering or related courses.
- At least three (3) years relevant work experience related to systems/methods analysis and documentation and with experience in project management in areas of systems design, implementation, monitoring, and evaluation. Preferably with Lean Six Sigma Certification.
- Technical Competencies we are looking for:
- Project Management
- Stakeholder Management
- Business Process Reengineering
- Systems Thinking
- Advanced Process Mapping Tools Proficiency
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