
Healthcare Support Specialist
2 weeks ago
You'll play a vital part in expanding our presence in the healthcare industry as a Care Navigator. This role focuses on guiding and supporting providers for improved patient outcomes.
Key Responsibilities- Care Coordination (80%)
- Ensure a professional patient experience.
- Collect and update patient information accurately.
- Schedule appointments efficiently and conduct initial screenings.
- Manage patient records in electronic medical record systems.
- Respond to patient inquiries with empathy and clarity.
- Provide pre-appointment instructions.
- Coordinate with providers and staff.
- Conduct provider outreach and present our value proposition.
- Handle high outbound call volumes.
- Maintain accurate outreach records.
- Track and report key performance indicators.
- Share insights on prospect feedback.
- Complete product and industry training.
- Gain proficiency in CRM software and outreach tools.
- Develop a target account list and begin initial outreach.
- Shadow sales calls.
- Conduct mock prospecting sessions.
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Healthcare Support Associate
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