
Healthcare Support Associate
2 weeks ago
We are seeking a highly organized and dedicated Remote Medical Support Specialist to provide exceptional administrative support to healthcare professionals.
As a key member of our team, you will play a vital role in managing patient records efficiently and accurately using EMR systems.
- Manage patient records with accuracy and precision.
- Utilize EMR systems to update and maintain patient information, medical history, and treatment plans.
- Provide top-notch customer service by responding promptly and professionally to patient inquiries via phone, email, or chat.
- Explain our services to new patients to ensure they have a clear understanding of how our system works.
- Assist healthcare professionals in scheduling appointments, managing calendars, and coordinating follow-up care.
- Collaborate with medical billing teams to ensure accurate coding and billing information.
- Maintain strict patient confidentiality and adhere to HIPAA regulations.
Requirements:
Previous experience as a Medical Virtual Assistant or in a similar role is preferred.
Proficient in using EMR systems with strong medical terminology knowledge and documentation skills.
Excellent communication skills, both verbal and written, with the ability to explain complex medical concepts clearly.
Strong organizational skills and attention to detail for accurate record-keeping and data entry.
Able to multitask and prioritize responsibilities in a fast-paced environment.
Proven track record of providing exceptional customer service and maintaining professional relationships.
Familiarity with medical billing and coding processes is a plus.
Benefits:
Deliver high-quality healthcare services in a virtual environment.
Work independently and collaboratively as part of a remote team.
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