Customer Advocate Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerSupport Full time $80,000 - $120,000
Customer Support Professional

We are seeking a highly skilled and empathetic customer support professional to join our world-class support team. This role is critical for providing an outstanding customer experience, ensuring every customer feels heard and valued.

Our company has experienced rapid growth in the last two years, reaching multi-eight-figure revenues. We now need a driven specialist to join us and help take our customer experience to the next level.

Key Highlights:

  • Fastest-growing DTC brands with multiple eight-figure revenues in two years.
  • Experienced founders team with over seven hundred million dollars in collective experience.
  • Self-improvement-driven culture of top performers in their respective fields.
  • One hundred percent remote work environment with micromanagement-free policies.

Job Responsibilities:

  • Provide customers with exceptional support via live chat, phone, and email.
  • Think critically and proactively to solve complex problems, taking ownership from start to finish.
  • Collaborate with internal stakeholders to gather information and ensure timely resolutions.
  • Document customer interactions and resolutions to maintain a clear record.
  • Provide feedback to improve processes and prevent future complaints.
  • Leverage knowledge base before seeking help and suggest new automations to improve efficiency.

Core Skills and Competencies:

  • Excellent verbal and written communication in English.
  • Emotional Intelligence and Empathy.
  • Critical Thinking and Problem-Solving Mindset.
  • Zendesk and Telephony System Proficiency.
  • Strong commitment to delivering exceptional customer service.
  • Ability to combine human empathy with technology and automation.
  • Ability to work independently and make informed decisions.
  • A proactive and positive attitude with a desire to learn and improve.

Your Experience:

  • At least two years in a similar customer support role.
  • Proven problem-solving skills and ability to take ownership of issues.
  • Proficiency with Zendesk and modern telephony systems.
  • Prior experience in e-commerce market is preferred.
  • Outstanding command of the English language, both written and spoken.

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