Senior Customer Experience Specialist

2 days ago

Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱250,000 - ₱500,000

The Job: A Critical Role in Delivering Exceptional Customer Service

Job Description

This is a temporary position, with the potential to become a full-time role, that requires covering for an employee on leave until the end of the year. The successful candidate will play a critical role in ensuring customer satisfaction and effective problem resolution.

About the Role

The ideal candidate will have strong communication skills, with proficiency in English, both written and spoken, enabling them to interact effectively with customers and team members. They will also have a knack for diagnosing and resolving issues swiftly and accurately, along with empathy and patience to understand customer concerns and provide thoughtful, effective solutions.

Key Responsibilities:

  • Customer Support: Provide excellent customer service by addressing inquiries and resolving issues.
  • Product Troubleshooting: Assist customers with technical problems, offering solutions and guidance.
  • Cross-Functional Interaction: Collaborate with other teams within the organization to ensure comprehensive problem resolution and customer satisfaction.
Qualifications
  • Strong experience in customer service.
  • Proficiency in English.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication abilities.
  • Experience in tech-centric managed services.
  • Familiarity with product support and troubleshooting processes.
  • Any relevant certifications in customer service or technical support.
What We Offer

We offer competitive compensation and a range of benefits, including medical and life insurance coverage from the second month, a monthly utility stipend for remote work, leave credits for vacation and travel, additional pay for night shifts, access to online training resources, and the opportunity to work from home with provided equipment. We promote work-life balance and professional growth in a supportive environment.

We are committed to providing a vibrant and inclusive workplace where employees can thrive. Our team values diversity, equity, and inclusion, and we strive to create a culture that reflects these values.

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