Senior Customer Experience Specialist

2 days ago

Cabuyao, Calabarzon, Philippines beBeeClient Full time ₱200,000 - ₱300,000
Customer Service Role Summary

This customer-facing position involves delivering exceptional service to clients across multiple channels while supporting key marketing initiatives. Key responsibilities include operational customer care duties, marketing-related tasks, and maintaining accuracy, efficiency, and a strong understanding of luxury service standards.

Key Responsibilities
  • Manage client interactions via email, phone, social media, and live chat conversations in line with the company's luxury service standards
  • Monitor and manage the customer care and information inbox, handle all communication promptly, and maintain accurate records of client interactions
  • Act as the primary point of contact for client concerns requiring escalation, consulting with colleagues to ensure timely resolution
Required Skills and Qualifications
  • Bachelor's degree in business, marketing, or a related field
  • Experience in a similar role within a related industry
  • Intermediate to advanced Microsoft Excel skills, proficiency in merchandise or ERP systems, strong organizational skills, and attention to detail
  • Proven ability to manage competing priorities in a fast-paced, deadline-driven environment
  • Strong verbal and written communication skills, ability to liaise across teams, resilient, and willing to give and receive constructive feedback
Work Arrangements
  • Full-time remote work arrangement
Industry
  • Outsourcing and Offshoring Consulting

  • Customer Experience Ambassador

    1 day ago

    Cabuyao, Calabarzon, Philippines beBeeSupport Full time ₱2,000,000 - ₱2,500,000

    About the RoleThis is a dynamic and fast-paced position that requires excellent communication skills, strong organization abilities, and a patient demeanor. As a key member of our support team, you will be the first point of contact for our customers, providing a warm and welcoming experience through live chat, video calls, and phone support.Key...

  • Digital Customer Experience Specialist

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,000,000

    We are seeking a skilled professional to fill the role of Digital Customer Experience Specialist. In this position, you will be responsible for delivering exceptional customer experiences to our global clients through the execution of digital transformation strategies.The ideal candidate will possess excellent communication skills, both written and verbal,...

  • Customer Experience Specialist

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱200,000 - ₱250,000

    We are seeking a highly skilled and dynamic Customer Experience Specialist to join our team who will play a key role in adhering to customer inquiries based on urgency and complexity. They will actively engage with new customers to facilitate their onboarding process and offer comprehensive solutions to their queries.Using our CRM, you'll maintain detailed...

  • Customer Experience Ambassador

    1 day ago

    Cabuyao, Calabarzon, Philippines beBeeSupport Full time $60,000 - $80,000

    Merchant Support Specialist PositionWe are seeking a highly skilled and dedicated individual to join our team as a Merchant Support Specialist.This role is perfect for those who enjoy helping others and have excellent communication skills. As a Merchant Support Specialist, you will be responsible for delivering exceptional customer experiences by responding...

  • Senior Customer Experience Specialist

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱250,000 - ₱500,000

    The Job: A Critical Role in Delivering Exceptional Customer ServiceJob DescriptionThis is a temporary position, with the potential to become a full-time role, that requires covering for an employee on leave until the end of the year. The successful candidate will play a critical role in ensuring customer satisfaction and effective problem resolution.About...

  • Senior Customer Experience Specialist

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomerInteractions Full time ₱550,000 - ₱700,000

    Job SummaryThis is a critical role within our organization, responsible for ensuring exceptional customer interactions across all touchpoints.Key Responsibilities:Quality Assurance and Compliance - Review customer conversations to ensure adherence to quality standards.Performance Analysis - Maintain accurate records of audit observations and performance...

  • Provide Exceptional Customer Experience

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomerService Full time $60,000 - $80,000

    The RoleWe are seeking a Customer Support Specialist to provide quality and efficient customer service to distributors. This role is responsible for responding to phone or email requests, answering and assessing customer inquiries, processing sales orders, and resolving customer issues.This is a great opportunity for an enthusiastic, proactive, and...

  • Customer Experience Representative

    1 day ago

    Cabuyao, Calabarzon, Philippines beBeeCustomerSupport Full time $18,000 - $24,000

    Job OverviewTraackr is a global technology company offering a data-driven marketing platform.We seek a Support Specialist who will provide end-to-end assistance to customers, from onboarding to training and beyond.The ideal candidate will have in-depth knowledge of our software and deliver engaging training sessions and seamless onboarding programs via...

  • Customer Experience Champion

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱25,000 - ₱45,000

    About the Job">This role is focused on delivering exceptional customer experiences through product expertise and strong communication skills.">The ideal candidate will have a proven track record of troubleshooting and resolving complex customer issues, with excellent written and verbal communication skills.">Responsibilities include handling customer...

  • Senior Client Experience Specialist

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000

    Job DescriptionThe Senior Customer Advocate will be responsible for providing exceptional customer service to clients, addressing their inquiries and resolving complaints in a timely and professional manner. They will work closely with internal and external teams to ensure seamless communication and collaboration.Interact with customers through various...