Senior Client Experience Specialist

2 days ago

Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000
Job Description

The Senior Customer Advocate will be responsible for providing exceptional customer service to clients, addressing their inquiries and resolving complaints in a timely and professional manner. They will work closely with internal and external teams to ensure seamless communication and collaboration.

  • Interact with customers through various communication channels, including phone, email, and chat.
  • Process and resolve customer complaints efficiently, demonstrating empathy and courtesy at all times.
  • Maintain accurate and detailed client information, ensuring excellent client relations and problem resolution.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to understand and communicate complex ideas to customers.
  • Proven experience in office administration, customer service, or related fields, preferably in a call center environment.
  • Proficiency in using Google Workspace (Google Drive, Google Sheets, Google Docs) and other office tool applications.
  • Fluency in English, with excellent reading comprehension, verbal, and written communication skills.
Benefits

This role offers a competitive salary and benefits package, as well as opportunities for growth and development within the organization. As a member of our team, you will have access to ongoing training and support, helping you to achieve your career goals.

Others

We are seeking a dynamic and customer-focused individual who is passionate about delivering exceptional service experiences. If you have a proven track record of success in customer-facing roles, we would love to hear from you.

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