Patient Experience Coordinator
7 hours ago
We are transforming the rehabilitation process to make it more convenient and accessible for patients.
Our goal is to provide life-saving experiences that can transform lives. We work with top-ranked hospitals, innovative insurers, and leading healthcare experts.
Our TeamWe are a team of dedicated professionals who share a common goal of improving patient outcomes through technology and data-driven solutions.
Our team members have extensive experience in rehabilitation, healthcare management, and patient-centered care.
About This RoleThis role plays a critical part in our daily operations, requiring excellent communication skills, strong attention to detail, and the ability to manage multiple tasks simultaneously in a remote work environment.
The successful candidate will be responsible for providing administrative support to our teams, managing patient communications, and ensuring efficient workflow within the clinic.
- Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
- Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
- Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly.
- Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
- Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
- Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software.
This is an exciting opportunity for a motivated and organized individual to join our team and contribute to our mission of improving patient outcomes.
We offer competitive benefits, opportunities for professional growth, and a dynamic work environment.
RequirementsTo succeed in this role, you will need:
- Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
- Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
- Communication: Excellent verbal and written communication skills.
- Organization: Strong organizational and multitasking abilities, with keen attention to detail.
- Customer Service: Demonstrated customer service experience with a patient-centered approach.
- Confidentiality: Understanding of HIPAA and patient privacy regulations.
- Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.
We offer a range of benefits and perks to our employees, including:
- A competitive salary.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Access to cutting-edge technology and tools.
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