Comprehensive Patient Support Specialist

7 hours ago

Davao City, Davao, Philippines beBeeCare Full time ₱1,700 - ₱2,200

Job Summary:

The Patient Care Coordinator provides comprehensive support services to patients and their families in a remote setting.

This role is responsible for coordinating care across all stages of treatment, including intake, active care coordination, appointment scheduling, and discharge planning.

The ideal candidate will have strong written and verbal communication skills, proficiency in Google Workspace and/or Microsoft Office, and the ability to work from a secure remote location.

Key Responsibilities:
  • Serve as the primary point of contact for assigned patients and their families to support non-clinical needs and enhance treatment outcomes.
  • Coordinate all in-person and virtual therapy and psychiatric appointments, including proactive communication with providers to determine frequency of services and with patients to confirm attendance.
  • Document all appointments and ensure accurate calendar management across clinical schedules.
  • Track and report no-shows, cancelations, and reschedules; notify finance of applicable charges.
  • Monitor patient participation in scheduled services and follow up on attendance, engagement, and any missed appointments.
  • Coordinate patient intakes and discharges, ensuring accurate and timely completion of all required documentation.
  • Identify barriers and needs across housing, education, transportation, healthcare, legal services, and other social determinants of health, and provide linkage to appropriate resources.
  • Maintain ongoing communication and documentation regarding care coordination efforts, referrals, and community partnerships.
  • Actively participate in interdisciplinary team meetings to review and support treatment plan goals.
  • Escalate any urgent or critical issues to the Clinical Director immediately.
  • Uphold professional ethics and confidentiality standards in all communications and records.
  • Utilize electronic systems (EMR, CRM, communication platforms) to track and report all client-related activities.

Requirements:
  • 2+ years of experience in behavioral health, social services, or case management
  • Strong written and verbal communication skills
  • Proficiency in Google Workspace and/or Microsoft Office
  • Reliable high-speed internet and ability to work from a secure remote location
  • Ability to obtain a Level One Fingerprint Clearance Card

Preferred Qualifications:
  • Associate's or Bachelor's degree in Social Work, Psychology, or related field
  • Experience working with adolescents and families
  • Knowledge of Medicaid, state behavioral health systems, and community-based services in Arizona

This position offers a remote work arrangement, allowing for flexibility and work-life balance.

Additional information can be provided upon request.

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