Customer Success Expert

4 hours ago

Mandaluyong City, National Capital Region, Philippines beBeeAmbassador Full time ₱350,000 - ₱700,000

Product Ambassador Role

We're seeking a skilled Product Ambassador to deliver exceptional customer experiences by leveraging in-depth product knowledge and strong communication skills.

This pivotal role involves troubleshooting and resolving customer issues, optimizing support processes, and contributing to a values-driven culture. By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.

Key Responsibilities:

  • Handle Customer Inquiries: Provide technical and product support to customers in digital and voice channels using our preferred CRM.
  • Troubleshoot and Resolve Issues: Ask thoughtful questions to resolve complex customer problems, escalating when necessary.
  • Stay Up-to-Date on Product Changes: Proactively expand knowledge on new features, integrations, and product updates.
  • Validate Workflows and Identify Patterns: Collaborate with peers to inform internal discussions and identify areas for process improvement.
  • Ensure Customer Understanding: Take ownership of ensuring customers comprehend key features and benefits aligned with their goals.
  • Meet Key Performance Metrics: Consistently adhere to SLAs, meeting resolution time and CSAT targets.

Required Qualifications:

  • Minimum 2 Years of Experience: Proven experience in at least one entry-level tech customer support or technical support role.
  • Strong Problem-Solving Skills: Ability to troubleshoot and resolve complex customer issues.
  • Adaptability and Flexibility: Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent Communication Skills: Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency in Support Tools: Proficiency with support tools, including live chat and ticketing systems, along with metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
  • Time Management and SLA Adherence: Demonstrated ability to manage time effectively and adhere to SLAs.
  • Technical Explanations: Proficiency in tailoring technical explanations for non-technical audiences.

Benefits and Culture:

Apollo.io is an AI-native company built on a culture of continuous improvement. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact.

Collaboration is at our core—we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

Why You'll Love Working at Apollo:

At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

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