Achieve Success as a Customer Liaison Expert

17 hours ago

Quezon City, National Capital Region, Philippines beBeeCustomerLiaison Full time $60,000 - $80,000
Job Title:

Achieve Success as a Customer Liaison Expert

About the Role:

This position plays a vital role in fostering and maintaining customer relationships, ensuring seamless interactions and excellent customer satisfaction. The successful candidate will be responsible for:

  1. Liaising with internal departments to provide timely value propositions and support customer growth.
  2. Establishing and nurturing relationships with key decision-makers to drive retention and relationship stability.
  3. Collaborating with the sales team to identify and capitalize on sales opportunities.

Key Responsibilities:

  • Timely Case Management & Inquiry Resolution: Handle all case management-related inquiries efficiently and effectively within established service levels.
  • Salesforce Account Monitoring & Maintenance: Monitor, update, and close Salesforce Accounts, Files, and/or Case records, maintaining accurate and up-to-date information.
  • Proactive Customer Communication: Provide timely follow-up to customers, keeping them informed about request progress, using clear, professional, and empathetic communication.
  • Report Delivery & SLA Compliance: Ensure reports and information requests are delivered on time, meeting service level agreements (SLAs), and keep relevant case information updated within Salesforce.
Required Skills & Qualifications:
  • Minimum of 2 years of call center or related experience preferred.
  • Familiarity with productivity software, CRM systems, and other call center technologies preferred.
  • Proven experience in case management or customer service roles.
  • Proficiency in Salesforce or similar CRM platforms.
  • Strong communication and interpersonal skills.
Benefits:

We offer a dynamic work environment that values teamwork and collaboration. As a valued member of our team, you can expect:

  • A competitive compensation package.
  • Ongoing training and development opportunities.
  • A collaborative and inclusive work culture.

  • Achieve Excellence as a Customer Success Professional

    11 hours ago

    Caloocan City, National Capital Region, Philippines beBeeCustomerSuccess Full time $61,250 - $130,000

    We are seeking a seasoned Customer Success Manager to drive exceptional customer experiences and business growth. You will work closely with customers to understand their needs and provide tailored solutions to meet their goals.Key Responsibilities:Develop strong, long-lasting relationships with customers and serve as a trusted advisor.Drive adoption of our...

  • Liaison Staff

    1 week ago

    Makati City, National Capital Region, Philippines Achieve Without Borders, Inc. Full time $40,000 - $60,000 per year

    The RoleAs a Liaison Officer, you will serve as a key point of contact, building and maintaining positive relationships with various individuals and organizations. AWB is looking for a reliable and proactive Liaison Staff to join our team. This role is essential in supporting our daily operations by handling documentation, government transactions, and other...

  • Product Liaison Expert

    17 hours ago

    Quezon City, National Capital Region, Philippines beBeeCustomerService Full time $42,000 - $60,000

    The Product Advocate RoleThe following is a job opening for a dedicated individual to act as a liaison between Apollo and its customers.Key responsibilities include delivering exceptional customer experiences, leveraging deep product expertise, and communicating effectively across teams.Essential skills for this position include strong problem-solving...

  • Liaison Staff

    1 week ago

    Makati City, National Capital Region, Philippines Achieve Without Borders, Inc. (AWB) Full time $40,000 - $60,000 per year

    The RoleAs a Liaison Officer, you will serve as a key point of contact, building and maintaining positive relationships with various individuals and organizations. Your primary responsibility will be to ensure smooth information flow and foster mutual understanding to achieve shared goals.In this role, you will have the opportunity to:Knowledgeable and can...

  • Achieve Business Growth as a Customer Success Expert

    10 hours ago

    Caloocan City, National Capital Region, Philippines beBeeSuccess Full time $85,400 - $122,000

    Customer Success SpecialistSay hello to opportunities that drive business growth. We are seeking a talented Customer Success Manager to join our team in delivering exceptional customer experiences.We offer cloud communications and contact center solutions with a leading market presence. Our proprietary AI solution, designed to meet the business needs of our...

  • Enterprise, Customer Success Manager

    1 day ago

    Quezon City, National Capital Region, Philippines RingCentral Full time

    Say hello to opportunities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center...

  • Strategic Customer Liaison

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeAccountant Full time ₱800,000 - ₱1,200,000

    As a seasoned professional, you will have the opportunity to cultivate lasting relationships with valued customers.Fostering strong partnerships is crucial in this role, as it directly contributes to our position as an industry leader.The Role You'll PlayEngaging directly with customers, you will proactively address their needs, arrange strategic meetings,...

  • Customer Success Specialist

    5 days ago

    Quezon City, National Capital Region, Philippines SupportNinja Full time $104,000 - $130,878 per year

    What You'll DoRespond to inbound account-related questions directly, blending support with light-touch CSM workOwn a portfolio of SMB accounts—conducting check-ins to reinforce value, address questions, and deepen relationshipsMonitor customer health and product usage trends (including Sidekick adoption) to proactively identify risks to retentionUse...

  • Success Driven Customer Expert

    16 hours ago

    Quezon City, National Capital Region, Philippines beBeeCustomer Full time $800 - $1,300

    Customer Success Manager Job DescriptionWe are looking for a skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our customers.Develop and implement customer success plans to ensure customer satisfaction and retention.Work closely with...

  • Customer Success Coordinator

    1 week ago

    Quezon City, National Capital Region, Philippines SUMO Services Corporation Full time $40,000 - $60,000 per year

    This is a remote position.Job Overview: The Customer Success Coordinator plays a vital role in ensuring a positive customer experience by providing support, guidance, and proactive communication. This position serves as the bridge between the company and its clients, helping them achieve success with our products/services while driving customer satisfaction,...