Customer Success Consultant

4 days ago

Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

Redefine how the world connects to property through tech solutions

Turn the key to a global career in property technology. In this role, you'll bridge homes and innovation, guiding clients through SaaS solutions that shape how real estate is bought, sold, and experienced. Gain international exposure while cementing your expertise in one of the world's fastest-growing industries.

Job Description:

As a Customer Success Consultant, you will drive product adoption, strengthen customer relationships, and deliver insights that improve usage and retention. You will collaborate across teams and provide solutions that ensure client success in an evolving SaaS landscape.

Job Overview:

Employment type: Full-time

Shift: Day shift, Weekends off

Work setup: Hybrid, Megatower Ortigas

Exciting Perks Await:

  • Day 1 HMO coverage with free dependent
  • Competitive Salary Package
  • Hybrid work arrangement
  • Prime office location in Megatower, Ortigas (Easy access to MRT stations, restaurants, and banks)
  • Day shift schedule
  • Fixed weekends off
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek:

  • Minimum of 3 years' experience in a Customer Success or Account Management role in a fast-paced, evolving environment
  • Proven success in improving customer adoption and retention
  • Strong communication skills-both proactive and responsive-across written and verbal channels
  • Experience working within the technology or media industries
  • Ability to quickly learn product features and guide customers throughout the lifecycle
  • Skilled in analyzing data and providing actionable insights
  • Flexible and capable of managing multiple priorities in dynamic settings
  • Familiarity with platforms such as Salesforce, Tableau, or Gainsight is a plus

Your Daily Tasks:

  • Specialize in SaaS products and provide reactive support with best practice updates
  • Support customers in maximizing product value and usage
  • Manage a centralized inbox of incoming requests through Gainsight
  • Provide proactive updates to Relationship Managers on risks and opportunities using product scorecards
  • Collaborate with Product, Marketing, and Sales teams to relay customer feedback on usage and adoption
  • Achieve targets related to customer adoption, usage, growth, and retention
  • Stay updated on the Australian real estate market and advertising products
  • Handle daily inbound and outbound communication with Relationship Managers and customers via phone and video

About the Client

Connecting People to Property

Recognized as one of Australia's Best Workplaces and Top Employers for Women, our client is redefining how people rent, buy, and sell property. With over 12 million monthly users, they are the nation's most trusted real estate platform. Fueled by innovation and customer-centricity, they provide global career opportunities in a high-performance, people-focused culture where your work makes a lasting impact.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

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