Strategic Client Relations Manager

1 month ago


Cebu City, Central Visayas, Philippines KMC Solutions Full time

We are seeking a highly skilled Strategic Client Relations Manager to join our team at KMC Solutions. This is an excellent opportunity for individuals who excel in building and maintaining strong relationships with clients.

The ideal candidate will have a strong background in account management, customer service, and communication. They will be responsible for ensuring that client needs are met and exceeded through effective relationship-building and problem-solving skills.

This role offers a competitive salary of $85,000 per year, along with a range of benefits including flexible work arrangements, opportunities for professional growth and development, and access to cutting-edge technology and tools.

The successful candidate will have a proven track record of success in managing large-scale accounts, as well as experience working with CRM tools and applications. Strong analytical, time management, and presentation skills are also essential for this role.

In addition to the base salary, you can look forward to:

  • Flexible and hybrid work arrangement
  • HMO + free dependent coverage
  • Competitive salary and benefits package
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)

The main responsibilities of this role include:

Key Responsibilities:
  1. Represent KMC effectively with comprehensive knowledge of our service offerings
  2. Day-to-day account and client relationship management, focusing on guiding clients through account onboarding functions and initial program setup
  3. Analyze account performance and provide reports and presentations using company templates
  4. Ensure regular client feedback and provide constructive feedback to Ops Management with proactive suggestions
  5. Undertake initiatives to enhance Account Management performance and client satisfaction, as well as manage employee satisfaction initiatives
  6. Build rapport and develop strategic relationships with client stakeholders
  7. Learn clients' business models and provide value-added recommendations for retention, growth, and expansion
  8. Prepare agendas and logistics for client visits, ensuring key participant attendance
  9. Regularly attend client meetings and participate in client events
  10. Communicate invitations, critical updates, and announcements to clients
  11. Oversee/monitor ticketing systems to ensure deliverables meet SLAs
  12. Ensure timely billing and collections
  13. Prepare standard renewal contracts and basic contract amendments
  14. Conduct regular site visits with clients to check status and hold meetings
  15. Maintain accurate and complete account information in enterprise resource planning tools
  16. Account offboarding functions and clearance
  17. Lead project management activities as required


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