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Strategic Operations Director

2 months ago

Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

At Best Careers and Opportunities, we are seeking a highly skilled Strategic Operations Director to lead our operations team. As a key member of our management team, you will be responsible for driving business growth, maximizing process efficiency, and ensuring exceptional customer experience.

Responsibilities
  • Business Growth
    • Develop and implement strategic plans to increase revenue and drive business expansion.
    • Collaborate with senior stakeholders and clients to identify new geographies and alternate revenue streams.
    • Maintain a deep understanding of client experiences to anticipate and resolve potential issues.
  • Process Efficiency
    • Maximize process efficiency through strategic planning, contract compliance, and governance mechanisms.
    • Monitor and review delivery parameters to ensure quality delivery as per budget and timelines.
  • Customer Experience
    • Ensure excellent customer experience through effective leadership and supervision of daily operations and personnel.
    • Exceed client goals and key performance metrics throughout the project.

Requirements

  • Experience
    • Minimum 5 years of experience in a similar role.
  • Skills
    • Superior communication, presentation, and interpersonal skills.
    • Ability to plan, prioritize, organize, and communicate with clients.
    • Proficiency in voice and non-voice contact center applications, Work-force management applications, Quality tools and technologies.
  • Education
    • Bachelor's degree in Business Administration or a related field.

Salary Range

$120,000 - $180,000 per year, depending on experience.

Location

Cebu, Philippines.