Disaster Response Support Specialist

Job Title: Disaster Response Support Specialist

MCI is a leading Business Process Outsourcing company that delivers tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be emailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, you must complete a full application on our careers page, including all screening questions and a brief pre-employment test.

Responsibilities:

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• Assist customers with service inquiries.">
• Learn common requests and solutions.">
• Improve customer experience.">
• Utilize our service techniques and systems.">
• Evaluate and escalate customer dissatisfaction to proper channels.">

In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day.

Key Skills and Qualifications:

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• Must be 18 years of age or older.">
• High school diploma or equivalent.">
• Excellent organizational, written, and oral communication skills.">
• The ability to type swiftly and accurately (20+ words per minute).">
• Brief knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).">
• Brief understanding of Windows operating systems.">
• Highly reliable with the ability to maintain regular attendance and punctuality.">
• The ability to evaluate, troubleshoot, and follow up on customer issues.">
• Aptitude for conflict resolution, problem solving, and negotiation.">
• Customer service oriented (empathetic, responsive, patient, and conscientious).">
• Ability to multi-task, stay focused, and self-manage.">
• Strong team orientation and customer focus.">
• The ability to thrive in a fast-paced environment where change and ambiguity prevail.">
• Excellent interpersonal skills and the ability to build relationships with your team and customers.">

Benefits:

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• HMO coverage plus dependent coverage.">
• Dental coverage.">
• In-house dental assistance worth $5,000, providing easier access to quality care.">
• Free meal during training.">
• Career growth and learning opportunities.">
• Allowances for rice, clothing, laundry, and meals.">
• Performance and loyalty bonuses.">
• Frequent disinfection and fogging of the workplace.">
• Employee shuttle services.">
• Company retreats and off-site events.">
• Opportunities for growth and promotion.">
• Recognition rewards, raffles, recognition gifts, and treats.">

About MCI:

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT services needs by providing general and specialized hosting, software, staff, and services.

Requirements:

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• All MCI locations.">
• Must be authorized to work in the country where the job is based.">

Reasonable Accommodation:

Consistent with the Americans with Disabilities Act, it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Equal Opportunity Employer:

MCI is committed to maintaining a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.