Customer Support Specialist

1 day ago


Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time $85,000 - $115,500
Job Overview

We're seeking a proactive professional to join our support team.

The ideal candidate will have strong technical knowledge of IT security concepts and be skilled in installation, configuration, and troubleshooting of Windows operating systems.

You will proactively engage with customers online, resolving their queries and producing valuable self-service content.

Main Responsibilities
  • Act as a Sophos Ambassador to build and develop our community, providing an exceptional online customer experience.
  • Deflect support cases by resolving customer inquiries on online platforms.
  • Monitor and expedite user issues reported online.
  • Amply urgent product advisories through social media channels.
  • Collaborate with internal teams to resolve complex issues.
Required Skills & Qualifications
  • Effective communication skills.
  • Strong technical knowledge of IT security concepts.
  • Experience with installation, configuration, and troubleshooting of Windows operating systems.
  • Knowledge of security, cloud, data protection, encryption, malware, and disaster recovery.
What We Offer
  • A remote-first working model.
  • Employee-led diversity and inclusion networks.
  • Annual charity initiatives and volunteer days.
  • Global employee sustainability initiatives.


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