Database Operations Manager

7 days ago


Dumaguete, Central Visayas, Philippines beBeeLeader Full time $90,000 - $123,000
About the Role

We are seeking a seasoned leader to oversee our team of Technical Support Engineers. This individual will thrive in a dynamic, fast-paced environment and be responsible for ensuring seamless global operations.

Responsibilities
  • Lead a high-performing team of Technical Support Engineers across time zones.
  • Mentor and coach engineers through technical and non-technical challenges.
  • Manage scheduling, coverage, escalations, and rotation planning.
  • Promote accountability, learning, and consistency within your team.
  • Drive continuous improvement in operations and service delivery.
  • Track KPIs such as SLA performance, response/resolution times, CSAT, and internal process adherence.
  • Identify and address performance gaps through structured feedback and support.
  • Partner with other supervisors and managers to ensure seamless global operations.
  • Oversee ticket quality, communication, and customer satisfaction.
  • Participate in escalation handling, ensuring timely and effective outcomes.
  • Promote knowledge sharing via documentation, internal mentoring, and retrospectives.
  • Stay informed at a high level on relevant technologies and industry shifts.
  • Work with open source technologies (especially databases like MySQL, PostgreSQL, MongoDB, or Redis).
Requirements
  • Prior experience as a Technical Support Engineer or DBA.
  • Experience managing or leading remote or globally distributed teams.
  • Strong technical depth in Linux and open source databases.
  • Familiarity with PMM and related technologies.
What We Offer

A career-defining opportunity to lead a talented team and drive business growth.

Why You'll Thrive Here
  • Comfort working across time zones and cultures.


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