Support Operations Director

7 days ago


Dumaguete, Central Visayas, Philippines beBeeLeadership Full time ₱400,000 - ₱600,000
Job Opportunity

We are seeking a seasoned leader to guide our support team, drive operational excellence and foster a culture of collaboration.

Key Responsibilities:
  • Lead a high-performing support team to deliver exceptional customer experiences
  • Manage escalations, monitor performance and ensure timely resolution
  • Oversee customer support tickets and maintain clear communication
  • Administer and optimize Salesforce for enhanced productivity
  • Collaborate across departments to resolve complex challenges
Required Skills and Qualifications:
  • 8+ years of production environment experience
  • 5+ years of SQL and leadership expertise
  • Strong technical background in Linux, networking and relational databases
  • Cloud systems experience with networking and storage
  • Excellent communication, problem-solving and leadership skills
Benefits and Opportunities:
  • Competitive compensation package including 30 days leave and insurance
  • Fully remote role with a global team
  • Opportunity to work with a passionate team making an impact in the utility industry
About This Role:
  • This is a fantastic opportunity to lead a talented team and drive operational excellence
  • The ideal candidate will have strong leadership skills and technical expertise

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