Strategic Operations Manager

6 days ago

Dumaguete, Central Visayas, Philippines beBeeOperational Full time ₱4,500,000 - ₱6,000,000
Operational Excellence Manager

The ideal candidate will oversee the entire client lifecycle, ensuring seamless delivery and exceptional service standards. This role combines strategic leadership with hands-on execution, requiring the ability to optimize systems, drive performance, and scale operations effectively.

Key responsibilities include owning the end-to-end client experience, from onboarding to ongoing relationship management, and consistently delivering exceptional results. Additionally, this role involves monitoring Executive Partner (EP) performance and operational KPIs, proactively identifying gaps and implementing corrective action.

Gathering and analyzing client feedback is essential in anticipating needs, course-correcting in real-time, and driving continuous improvement. The successful candidate will serve as the voice of the client internally, ensuring alignment between expectations and delivery outcomes.

  • Key Responsibilities:
  • Own the end-to-end client lifecycle, from onboarding to ongoing relationship management, ensuring consistently exceptional service.
  • Monitor Executive Partner (EP) performance and operational KPIs, proactively identifying gaps and implementing corrective action.
  • Gather and analyze client feedback to anticipate needs, course-correct in real time, and drive continuous improvement.
  • Serve as the voice of the client internally, ensuring alignment between expectations and delivery outcomes.
  • Lead, mentor, and inspire a remote team of Executive Partners, driving both performance and engagement.
  • Design and execute comprehensive onboarding programs, equipping new hires to deliver top-tier client support from day one.
  • Shadow and audit EP workflows, providing actionable coaching, performance feedback, and accountability to raise the bar across the team.
  • Manage conflict decisively and maintain a culture of high performance and continuous learning.
  • Build, refine, and manage internal SOPs, playbooks, and workflows that scale operations efficiently.
  • Partner cross-functionally with Training, Partnerships, and stakeholders to streamline processes and strengthen operational alignment.
  • Maintain dashboards, reporting tools, and automation to drive visibility, accountability, and data-informed decisions.
  • Identify operational bottlenecks and implement solutions to increase speed, quality, and client satisfaction.

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