Virtual Contact Center Leader

1 week ago


Hagonoy, Central Luzon, Philippines beBeeOperations Full time ₱6,000,000 - ₱8,000,000
Job Summary

The Operations Manager is responsible for leading a virtual contact center operations team in delivering customer-centered service through change. This role drives collaboration and understands customer promises.

Key Qualifications:
  • High school diploma or equivalent required, Bachelor's degree preferred.
  • 5+ years of experience managing in a contact center or call center operations management environment required.
  • Experience in leading multi-channel virtual operational teams.
  • Customer-centric culture with strong customer service orientation.
Responsibilities
  • Lead a team of front-line supervisors and staff (100+) across 24x7 shifts.
  • Direct overall service activities for the team's customer service function.
  • Support company's customer experience and operations strategies.
  • Human resources initiatives including compensation planning and performance management.
  • Interface with other service functions and business units accordingly.
  • Optimize operational efficiencies without compromising the customer experience.
  • Implement technology and process enhancements to improve operational efficiency.
  • Anticipate customer needs and develop proactive solutions.
  • Develop and manage business plans to achieve objectives.
General Safety and Security
  • Protect organization's assets by upholding Quality Information Security Management System principles.
  • Ensure confidentiality, integrity, and availability of critical information.
Competency Requirements:
  • Strong operational competence and influential leadership.
  • Results-driven leadership in changing business priorities.
  • Excellent leadership and management capability.
  • Motivate and rally a team around a common vision.
  • Exceptional communication skills with problem-solving ability.


  • Hagonoy, Central Luzon, Philippines beBeeEngineer Full time $79,784 - $113,338

    Job Title:Contact Center EngineerJob Description:We are seeking a skilled Contact Center Engineer to join our team. As a Contact Center Engineer, you will be responsible for driving the implementation of contact center projects, ensuring that all tasks are completed on-time and within budget.You will work closely with customers to understand their...


  • Hagonoy, Central Luzon, Philippines beBeeAdministrative Full time ₱400,000 - ₱800,000

    Job Title: Virtual Support Specialist Overview:The Role We Are Looking For:We are seeking a highly skilled and versatile Virtual Support Specialist to join our team. This is an ideal opportunity for an experienced professional with project management and call center backgrounds, who can seamlessly support senior executives and collaborate across multiple...


  • Hagonoy, Central Luzon, Philippines beBeeAppointment Full time $40,000 - $60,000

    We are seeking a professional to handle the timely submission of technical or professional medical claims to insurance companies.Outbound calls will be made to prospects using provided contact lists.Prospects will be qualified and our business offering effectively communicated.Meetings and calendar invites will be set up for senior leadership.Outreach...


  • Hagonoy, Central Luzon, Philippines beBeeSupport Full time ₱1,200,000 - ₱1,500,000

    Role SummaryVirtual Support SpecialistThis role involves providing exceptional virtual support to entrepreneurs in the US and Europe, focusing on streamlining their professional and personal lives.Key Responsibilities:Inbox Management: Implement an efficient inbox management system ensuring timely responses and minimal clutter.Time and Calendar Coordination:...


  • Hagonoy, Central Luzon, Philippines beBeeProblemSolver Full time $5,000 - $7,000

    Job DescriptionWe're seeking a proactive and solutions-driven professional to fill this dynamic role. This position combines the flexibility of a virtual assistant with the structure of a project manager and the leadership of an operations manager.The ideal candidate is a leader who can drive progress, solve problems, and maintain a positive attitude in a...


  • Hagonoy, Central Luzon, Philippines beBeeProject Full time ₱30,000 - ₱50,000

    As a strategic project leader, you will be responsible for launching new initiatives by coordinating and managing teams, planning and analyzing program efficacy, and streamlining communication with stakeholders.Key Responsibilities:Coordinate the launch of new projects by leading cross-functional teams and ensuring timely delivery of programs and...


  • Hagonoy, Central Luzon, Philippines beBeeAdministrative Full time ₱48,000 - ₱57,000

    Virtual Assistant Job DescriptionThe role of a Virtual Assistant involves providing administrative support to teams in day-to-day tasks. This includes managing projects, preparing reports, and communicating with team members.Key Responsibilities:Use web-based platforms to organize and connect projects, CRM, and other processesReporting:Prepare and format...


  • Hagonoy, Central Luzon, Philippines beBeeCustomerService Full time ₱300,000 - ₱600,000

    Job Title: Virtual Customer Service SpecialistAbout the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Virtual Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service via phone, email, and chat support.The ideal candidate will possess excellent communication...


  • Hagonoy, Central Luzon, Philippines beBeeProject Full time ₱6,000,000 - ₱8,000,000

    Job Title: Strategic Project LeaderOverviewWe are seeking a seasoned professional to lead complex projects, driving success across various business environments. As a Director of Instructional Design (Project Management), you will be responsible for overseeing global project management, ensuring timely completion, and managing diverse audiences.Key...


  • Hagonoy, Central Luzon, Philippines beBeeAdministrative Full time $4,000 - $8,000

    We are seeking an experienced Virtual Assistant to provide high-level administrative support for clients.About the Role:Manage and organize calendars, schedule appointments, and coordinate meetingsArrange travel plans, including booking flights, accommodations, and creating itinerariesPrepare and manage expense reports and other administrative...