Virtual Customer Service Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerService Full time ₱300,000 - ₱600,000

Job Title: Virtual Customer Service Specialist

About the Job

We are seeking a highly motivated and customer-focused individual to join our team as a Virtual Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service via phone, email, and chat support.

The ideal candidate will possess excellent communication skills, both written and verbal, and have the ability to work in a fast-paced environment. You will also be responsible for resolving customer complaints in a timely and professional manner.

This is an excellent opportunity for individuals who enjoy working with customers, are detail-oriented, and can work independently. If you are a team player who is passionate about delivering outstanding customer experiences, we encourage you to apply.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and chat support
  • Resolve customer complaints in a timely and professional manner
  • Work closely with internal teams to resolve customer issues
  • Meet or exceed performance metrics, including first call resolution and customer satisfaction
Required Skills and Qualifications

To be successful in this role, you will need to have:

  • A high school diploma or equivalent
  • Previous experience in a customer-facing role, preferably in a call center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Basic computer skills and knowledge of software applications
Benefits

We offer a competitive salary and benefits package, including:

  • HMO coverage
  • Dental coverage
  • Allowances for meals, transportation, and other expenses
  • Opportunities for growth and advancement
Working Conditions

This is a remote work opportunity, and you will be required to work from home. You will need to have a dedicated workspace and a reliable internet connection.

Please note that this job description is not exhaustive and may change from time to time. We reserve the right to revise this job description at any time.

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