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Customer Experience Director

1 week ago

Pasig, National Capital Region, Philippines MCI Full time
Job Summary
This role is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. This position works closely with corporate leadership and requires a high degree of initiative, sound judgment and leadership.

Key Responsibilities:
  • Manage Sales Supervisors
  • Oversee quality, production, and hours
  • Assist with implementation of strategic sales plans, ensuring they are in alignment with corporate objectives
  • Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity