Client Experience Director

6 days ago


Pasig, National Capital Region, Philippines TaskUs Full time
About TaskUs: TaskUs is a leader in providing outsourced digital services and next-generation customer experience to innovative companies. Leveraging a cloud-based infrastructure, TaskUs serves clients in rapidly growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing, Technology, FinTech, and HealthTech.

In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

As a company, we are dedicated to supporting our employees' personal and professional growth. We strive to create an environment where everyone feels valued, respected, and empowered to succeed.

We are seeking a highly skilled Senior Client Services Manager who will drive business growth, improve operational efficiency, and enhance customer satisfaction.

Key responsibilities include managing new and existing campaigns, ensuring timely completion of projects, and fostering strong relationships with clients. The ideal candidate will possess excellent communication skills, strategic thinking, and the ability to lead cross-functional teams.

Requirements:

  • 3+ years experience in a consulting and/or account management role in retail and/or social media verticals.

  • 3+ years experience in managing customer care, call centers, and/or back office operations preferred.

  • 3+ years experience in start-ups or high growth companies preferred.

  • Driven to self-improve and extend spheres of knowledge and influence.

  • Practical and action-oriented.

  • Ability to sell and be persistent and aggressive.

  • Must be able to inspire and persuade people.

  • Willing to work long hours, including weekends.

  • Must be able to commit to up to 30% of the year traveling, including international travel.

  • Standing and sitting for sustained periods of time, at least 50%.

  • Close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.



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