Customer Experience Manager

4 days ago


Pasig, National Capital Region, Philippines Robinsons Land Corporation Full time
About the Role

We are seeking a skilled Customer Experience Manager to join our team at Robinsons Land Corporation. As a key member of our marketing team, you will be responsible for running CRM marketing campaigns that drive customer engagement and retention. Your primary focus will be on analyzing customer pain points to assist with journey mapping and projects, ensuring seamless customer experiences across all touchpoints.

  • Develop targeted campaigns that promote our services and move customers through the sales funnel.
  • Work closely with cross-functional teams to ensure effective implementation of CRM strategies.
  • Identify and address gaps in omnichannel engagement, leveraging data insights to inform decision-making.
Requirements
  • Experience in CRM marketing, preferably in an online subscription business.
  • Proficiency in Salesforce (Marketing Cloud and/or Service Cloud).


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