Director of Customer Experience Management
4 days ago
This is an exciting opportunity to join a leading CX solutions company as a Sr. Operations Manager. You will have the chance to make a real impact on the business and contribute to the success of our clients.
Your key responsibilities will include:
- Leading a team of Operations Managers to deliver operational metrics and targets.
- Maintaining regular engagement with key client contacts in line with client expectations.
- Ensuring delivery of Client KPIs/Sales targets including day-to-day service levels, customer experience, quality measures, and compliance measures.
To be successful in this role, you'll need:
- A strong background in call center management.
- Proven ability to achieve business results, including cost savings and revenue growth.
- Excellent leadership and communication skills.
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Retail Operations Director
6 days ago
Pasig, National Capital Region, Philippines Riders Unique Experience Corporation Full timeAbout the RoleWe are seeking a highly skilled Retail Operations Director to oversee daily store operations at Riders Unique Experience Corporation. This individual will be responsible for driving sales growth, managing staff, and ensuring an exceptional customer experience.Key ResponsibilitiesOversee daily store operations, including inventory management and...
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Customer Service Operations Director
6 days ago
Pasig, National Capital Region, Philippines Mass Markets Full timeOverviewMass Markets, a leading Business Process Outsourcing (BPO) company, seeks an experienced Customer Service Operations Director to oversee all aspects of our call center team. As a sales manager, you will ensure exceptional customer experiences in all touch-points, including phone service and digital communication channels.
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Customer Service Director
7 days ago
Pasig, National Capital Region, Philippines Alef Food Services Inc. Full time**Job Overview**Alef Food Services Inc. is seeking a highly experienced Customer Service Director to lead our customer service team and ensure exceptional customer experiences.**Key Responsibilities:** Manage customer complaints, issues, and questions, provide assistance to newly hired employees, conduct performance evaluations, and recommend staff...
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Director of Enterprise Risk Management
1 day ago
Pasig, National Capital Region, Philippines UnionBank of the Philippines Full timeAbout the PositionWe are seeking an experienced Risk Governance and Special Projects Head to join our team at UnionBank of the Philippines. The successful candidate will have a strong background in risk management, with experience in developing and implementing risk management strategies.The ideal candidate will have excellent analytical and problem-solving...
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Managing Director of Innovation
4 days ago
Pasig, National Capital Region, Philippines weSource Management Consultancy Firm Full timeweSource Management Consultancy Firm is looking for a Managing Director of Innovation to lead our technology practice. The ideal candidate will have a strong background in technology and experience in managing Offshore Technology Delivery Practice for a Technology/Big 4/ Captives/IT services firm.About the JobThe successful candidate will be responsible for...
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Director of Sustainable Development
3 days ago
Pasig, National Capital Region, Philippines Jollibee Group of Companies Full timeChoose your preferred alert schedule:Director of Sustainable Development (Jollibee Group Foundation)We are building a talent pool for future opportunities. Interested candidates are encouraged to submit their applications, and we will be in touch when an opening arises.The Jollibee Group Foundation seeks a seasoned Director of Sustainable Development to lead...
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Customer Engagement Director
3 days ago
Pasig, National Capital Region, Philippines Brew Master International Incorporated Full timeResponsibilitiesThe Customer Engagement Director will be responsible for fostering strong relationships with key accounts and driving sales growth through strategic initiatives. Key responsibilities will include:Developing and executing comprehensive account engagement strategies.Leading cross-functional teams to deliver exceptional customer...
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Customer Experience Director
17 hours ago
Pasig, National Capital Region, Philippines Onelife Studio Inc Full timeAre you a results-driven leader looking for a new challenge?About Onelife StudioWe're a leading fitness and wellness brand dedicated to empowering our community to live their best lives.In this full-time role, you'll play a key part in driving business growth and success by leading sales and operations teams, analyzing data, and maintaining operational...
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Project Development Director
6 days ago
Pasig, National Capital Region, Philippines Wishcraft Group of Companies Full timeJob Title: Project Development DirectorJob Summary:We are seeking a highly experienced and skilled Project Development Director to lead the development and implementation of our projects. As a Project Development Director, you will be responsible for developing and implementing project plans, managing project teams, and ensuring projects meet our strategic...
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Financial Director
6 days ago
Pasig, National Capital Region, Philippines VS12 Group of Companies Full timeAbout the RoleThe Financial Director is responsible for overseeing and managing the financial activities of VS12 Group of Companies. This role involves planning, directing, and coordinating financial activities with the management team, ensuring accurate reporting, proper budgeting, and providing strategic financial guidance to support the organization's...
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Customer Experience Director
6 days ago
Pasig, National Capital Region, Philippines Mass Markets Full timeAbout This OpportunityWe are seeking an experienced leader to join our team as a Contact Center Operations Manager. In this role, you will be responsible for overseeing the day-to-day operations of our contact center, ensuring excellent customer service and driving business growth.You will lead a team of sales supervisors and collaborate with...
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Customer Experience Director
1 day ago
Pasig, National Capital Region, Philippines Nutral Herbal Corporation Full timeAbout UsNutral Herbal Corporation is a forward-thinking company dedicated to enhancing the health and wellness of the Filipino community. Our mission is to provide premium-quality nutraceutical products that cater to the unique needs of our target market.We are committed to excellence, transparency, and customer satisfaction, and we strive to set a new...
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Customer Experience Director
6 days ago
Pasig, National Capital Region, Philippines Mass Markets Full timeQualifications and RequirementsIdeal candidates for this position are highly motivated, energetic, and dedicated. Required qualifications include:Must be 18 years of age or older.High school diploma or equivalent.Experience with data-entry utilizing a computer.The ability to read and speak English fluently.Have a wired, high-speed internet...
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Director of Technical Operations
17 hours ago
Pasig, National Capital Region, Philippines UnionBank of the Philippines Full timeAbout UsWe are a leading bank in the Philippines, committed to delivering innovative financial solutions to our customers. We are seeking a highly experienced Director of Technical Operations to join our team, responsible for designing, building, and maintaining our technical infrastructure and operations.Main ResponsibilitiesDesign and implement technical...
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Client Experience Manager
1 day ago
Pasig, National Capital Region, Philippines TaskUs Full timeAbout TaskUs:TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. We help our clients represent, protect and grow their brands by leveraging a cloud-based infrastructure.The People First culture at TaskUs has enabled us to expand our workforce to approximately 45,000...
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Customer Experience Manager
6 days ago
Pasig, National Capital Region, Philippines Mass Markets Full timeAbout the RoleWe are seeking a skilled Customer Experience Manager to join our Mass Markets team. The successful candidate will be responsible for leading a team of 5-10 supervisors, driving business results, and ensuring high-quality customer experiences.The ideal candidate will have a proven track record in call center operations management, with a strong...
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Customer Experience Manager
6 days ago
Pasig, National Capital Region, Philippines MCI Full timeJob SummaryThe Customer Experience Manager is responsible for leading a team of customer service agents to deliver exceptional experiences and drive business results. This role requires strong leadership, communication, and problem-solving skills to manage daily operations and improve processes.
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Customer Experience Manager
6 days ago
Pasig, National Capital Region, Philippines MCI Military Recruitment Full timeJob OverviewMCI Military Recruitment is seeking an experienced Tax Customer Service Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the performance and productivity of our customer service agents.This is a management-level position that requires prior experience in tax accounting, management,...
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Inventory Management Director
17 hours ago
Pasig, National Capital Region, Philippines Alef Food Services Inc. Full timeJob Summary:We are looking for an experienced Inventory Management Director to lead our inventory management team. The ideal candidate will have a strong background in inventory control, supply chain management, and analytics.You will be responsible for developing and implementing inventory management strategies to minimize waste, reduce costs, and improve...
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Customer Experience Manager
5 days ago
Pasig, National Capital Region, Philippines Robinsons Land Corporation Full timeAbout the RoleWe are seeking a skilled Customer Experience Manager to join our team at Robinsons Land Corporation. As a key member of our marketing team, you will be responsible for running CRM marketing campaigns that drive customer engagement and retention. Your primary focus will be on analyzing customer pain points to assist with journey mapping and...