Director of Customer Experience Management

4 days ago


Pasig, National Capital Region, Philippines Support Services Group - Philippines Full time
About the Opportunity

This is an exciting opportunity to join a leading CX solutions company as a Sr. Operations Manager. You will have the chance to make a real impact on the business and contribute to the success of our clients.

Your key responsibilities will include:

  • Leading a team of Operations Managers to deliver operational metrics and targets.
  • Maintaining regular engagement with key client contacts in line with client expectations.
  • Ensuring delivery of Client KPIs/Sales targets including day-to-day service levels, customer experience, quality measures, and compliance measures.
Your Background

To be successful in this role, you'll need:

  • A strong background in call center management.
  • Proven ability to achieve business results, including cost savings and revenue growth.
  • Excellent leadership and communication skills.


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